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Date: 06-Aug-2022

Location: Outram Campus, SG

Company: National University of Singapore

Job Description

Responsible for general administrative, coordination and execution of a variety of business functions of Registrar Services to ensure the smooth running of daily operations, including but not limited to the following:-
1.    Maintenance of Student P-Files and student database and updating of student records in the University Education Records (EduRec) system for changes in students’ personal particulars or citizenship/residency status.
2.    Managing and organising an electronic version of Student P-Files system which will include scanning of documents in older P-files for electronic storage and transferring of hardcopy P-files to external storage location.
3.    Preparation of Student Status Letters and responding to student requests.
4.    Collect, track and follow-up on the submission of entry qualification documents of MD students. Update and verify documents submitted online in the Document Requirement system. Uploading of files of earlier students into the relatively new Document Requirement system.
5.    Advise and support incoming international students on application for Student’s Pass (visa). Track existing international students’ Student’s Pass expiry date and support to apply for extension.
6.    Submit card printing request to NUS Smartcard Centre for new students and request card access from Facilities. Assist students in their application for replacement of lost/damaged Student Smartcards. Assist students to resolve smartcard access issues by communicating with relevant parties.
7.    Liaise and negotiate with vendors on pricing of academic gowns, delivery dates, return dates and event details. Plan and coordinate gown fitting sessions for students. Submit order for academic attire. Maintain and manage internal stock of academic attire.
8.    Assist to prepare and update various student statistics for purpose of management reports and responding to ad-hoc requests.
9.    Work closely with the team to facilitate the smooth running of department operations, including following up with students on outstanding fees, updating of Registrar Services website and the purchase of stationery and other required office items. Proactively identify ways to review, improve and streamline work processes for value-added impact and outcomes.
10.    Attend to registrar-related enquiries and respond to department emails. General office administration, including sorting and filing or shredding of documents.
11.    Assist with the organisation and coordination of meetings and events.
12.    Perform other related duties incidental to the work or as assigned by the supervisor.


•    Recognised degree or equivalent in any discipline.
•    Prior work experience in an academic environment would be advantageous.
•    Familiarity with tertiary registrar operations and general tertiary student concerns would be advantageous.
•    Meticulous, well-organised, detail-oriented and able to multi-task. 
•    Reliable and conscientious team player with effective written and verbal communication skills.
•    Proficient in general software applications that facilitate work operations such as Microsoft Office programmes and design software.

Covid-19 Message

At NUS, the health and safety of our staff and students are one of our utmost priorities, and COVID-vaccination supports our commitment to ensure the safety of our community and to make NUS as safe and welcoming as possible. Many of our roles require a significant amount of physical interactions with students/staff/public members. Even for job roles that may be performed remotely, there will be instances where on-campus presence is required.

Taking into consideration the health and well-being of our staff and students and to better protect everyone in the campus, applicants are strongly encouraged to have themselves fully COVID-19 vaccinated to secure successful employment with NUS.