About NUS Business School

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

As part of the BBA Curriculum team, the Senior Executive/Assistant Manager plays a key role in supporting both administrative and student-facing functions of the NUS Business School undergraduate programme. The role manages important academic processes, such as course registration, Independent Study Courses (ISC), BIZ Dissertation, class scheduling, the Advance Placement Test (APT), and University processes relating to Leave of Absence (LOA), degree withdrawals, and Tuition Fee Waivers.

This position is suited for someone who is independent, organised, and meticulous, and who can work effectively with students, departments, faculty members, and other University units. The incumbent will also support the Team Lead in driving improvements through automation, process refinement, data analysis, and course planning.

Duties and Responsibilities

Programme Administration and Student Support

• Support the Course Registration Exercise, including system setup, appeals processing, and student enquiries.
• Manage Independent Study Course (ISC), including application review, course allocation, monitoring timelines, and gathering student feedback.
• Administer BIZ Dissertation processes, including application review, course allocation, timeline management, appointment of examiners, final presentation and grade submission.
• Support class scheduling for all BIZ undergraduate courses, venue booking.
• Support Advance Placement Test (APT) operations, including registration, release of outcomes/results, invigilation, and Advance Placement Credit posting.
• Review and process Leave of Absence (LOA) applications, including assessing documents and preparing recommendations to the Deanery for complex cases.
• Handle University Withdrawal requests, including document review, student support and counselling, and preparing recommendations to the Deanery.
• Process Tuition Fee Waiver applications, including document review and recommendations to the Deanery and follow-up action with central units.

Faculty Support and Engagement

• Foster and sustain strong working relationships with department administrators and faculty members involved in ISC, Dissertation supervisors, APT, and related matters.
• Work closely with faculty members, supervisors on ISC/dissertation/APT and related matters (e.g., topic scoping, supervision logistics, grade scheme alignment) to uphold academic rigour and integrity.
• Act as a link between students, faculty members, departments, and the Deanery as needed.

Student Experience and Service Delivery

• Monitor student progress for ISC and dissertation, including periodic checks and adherence to submission deadlines.
• Ensure consistent, transparent, and timely communication to students on expectations, requirements, and assessment criteria.
• Manage student enquiries and provide accurate guidance, including directing students to relevant stakeholders where appropriate.

Operations, Governance and Continuous Improvement

• Lead and support ISC and dissertation processes, including application review, grading coordination, and checking graduation requirements.
• Ensure all processes comply with University and School policies and regulations.
• Review end-to-end processes, identify gaps, and propose improvements to enhance efficiency, accuracy, and service quality.
• Assist in curriculum-related initiatives such as automation projects, process improvement, data analysis).

Stakeholder and Team Collaboration

• Collaborate closely with colleagues across the Undergraduate Studies Office, departments, faculty members, and central University units.
• Provide guidance and advisory to department administrators and faculty members on academic processes when needed.
• Prepare statistics, reports, and recommendations to support decision-making by senior leadership.

Qualifications

• Bachelor’s degree, preferably in business-related field.
• At least 5 years of relevant experience in higher education administration, programme management, or student support.
• Strong communication and interpersonal skill, with attention to detail and the ability to manage multiple deadlines.
• Experience working with faculty member and undergraduate students in education settings.
• Service-oriented, patient and mature when handling student or academic matters.
• Able to work well in a structured but evolving academic environment.
• Comfortable with data analysis and process improvement.
• IT-savvy; candidates who can demonstrate good knowledge or experience in implementing automation or AI projects, data analysis (using power BI, Tableau) would be strongly considered.

(Appointment job grade will commensurate with the selected candidate's experience)

More Information

Location: Kent Ridge Campus

Organization: School of Business

Department : Dean's Office (BIZ)

Employee Referral Eligible: No

Job requisition ID : 31752