Job Description

Special Programmes Advisory and Liaison
•    Lead College of Design and Engineering (CDE) as a key resource person for special undergraduate programmes, including Double Degree Programmes, Double Major and Minor programmes.
•    Analyse academic compatibility between CDE programmes and partner programmes to support structured programme mappings and customised academic pathways.
•    Liaise with department counterparts to guide students on study plans, progression pathways and relevant academic policies.
•    Coordinate and administer double degree programmes, covering outreach, application, selection and completion, including: 
- Overseeing student support matters such as monitoring academic progress, managing administrative escalations, and coordinating support with relevant University offices.
- Ensuring timely completion of programme requirements and milestones by students.
•    Drive initiatives that enhance the “build your own degree” experience by enabling the development of flexible, scalable and personalised learning pathways.
Donor Scholarships Management
•    Lead the application, evaluation and selection processes for CDE administered donated scholarships, ensuring fairness and alignment with stakeholder and donor requirements.
•    Spearhead improvements to scholarship processes and the overall student experience through process refinement and the use of technology.
•    Assist with data collation, analysis and reporting to support fundraising and donor stewardship efforts.
•    Prepare operational reports, updates and documentation for programme leadership and governance requirements.
Undergraduate Admissions
•    Oversee the annual undergraduate admissions exercise, in collaboration with internal and external stakeholders.
•    Implement initiatives to improve the handling of prospective student enquiries, including the use of digital or AI-enabled solutions to ensure timely and accurate responses.
•    Provide data and insights to support outreach, recruitment and engagement activities.
Others
•    Serve as a lead outreach representative for undergraduate programmes.
•    Undertake other duties and new initiatives as assigned, in support of CDE’s operational needs and strategic priorities.
•    Lead projects to streamline operations and enhance student and staff experiences through improved processes, automation and best practices.
•    Steer and coordinate faculty level events and initiatives such as Freshman Welcome, CDE Open Day and NUS Open House.

Qualifications

•    A good Bachelor’s degree from a recognized and reputable University.
•    Relevant experience in higher education administration, programme management, or student related operations.
•    At least 8 years of relevant working experience.
•    Strong ability to interpret and apply academic policies, regulations, and guidelines accurately and consistently.
•    Highly organised and efficient, with the ability to manage multiple priorities and meet tight timelines in a dynamic environment.
•    Strong service orientation, with a demonstrated commitment to supporting student success.
•    Good interpersonal and communication skills, with the ability to work effectively across diverse stakeholder groups at different levels.
•    Demonstrates professionalism, tact, and discretion in handling sensitive and/or confidential information.
•    Analytical skills with experience working with data, reports, and administrative systems.
•    Proficient in digital tools (e.g. Microsoft Office) and motivated to learn and apply new technologies.
•    Experience in process improvement, digitalisation, or automation initiatives will be an advantage.
•    Strong sense of curiosity and an aptitude for lifelong learning and continuous improvement.
•    Strong logical and analytical thinking, with the ability to break down complex issues and synthesize insights.
•    Experience or exposure to data driven and/or AI enabled decision making in an operational context.