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Associate Director / Senior Manager, SCALE (Academic Programmes Office)

Date: 19-Nov-2022

Location: SCALE, Kent Ridge Campus, SG

Company: National University of Singapore

Job Description


The School of Continuing and Lifelong Education (SCALE) was established to drive the expansion of NUS’ lifelong learning offerings in a concerted and strategic way that furthers our mission to be a leading global university, as well as fulfil our role as a public university of Singapore, shaping the future.


Through SCALE, working adults (i.e. professionals, managers and executives) who aspire to stay relevant and ahead of competition, companies looking to up-skill/re-skill their workforce, and even youths exploring quality tertiary education options, have access to NUS’ suite of innovative, world-class continuing and lifelong education offerings.


Drawing on unparalleled access to the multi-disciplinary expertise of 16 other NUS Faculties/Schools, SCALE offers youth, executive and professional development/education programmes, part-time and full-time degree programmes, as well as modular courses that may be taken singly or stacked towards certificates/diplomas/degrees that meet the lifelong learning needs of individuals.  All programmes are designed and developed in consultation with the industry to ensure relevance and currency.


About the Role


To augment our manpower resources in the School, we are looking for a suitably qualified candidate to join our Academic Programmes Office (APO).  


Reporting to the Assistant Dean, the incumbent shall will build and preserve trusting relationships with students (current & prospective), alumni and valued partners (faculty & industry). The candidate must be creative and driven in building and maintaining the University’s positive image to our internal and external stakeholders. The incumbent shall drive a wide range of administration duties to support the smooth functioning of APO.


This role is offered on a 3-year renewable contract basis; renewal is subject to satisfactory job performance. 

Remuneration is based on a 12-month salary structure, with annual variable bonus which is subject to incumbent’s performance and the University/School’s prevailing remuneration policies. 


The incumbent will be emplaced at an appropriate appointment grade based on his/her individual merits.

Key Duties and Responsibilities


Academic Programmes Development
•    Secretariat support to programme development/working committees and accreditation committees
•    Liaison work with Ministry of Education, NUS community, Polytechnics, and other relevant institutions/organizations
•    Marketing and operational follow-through (i.e. processes and systems
•    Promote high-quality customer service processes. Understand customer needs and develop plans to address them.
•    Cultivate and maintain long-term relationships to promote the University’s continuing and lifelong education objectives.
•    Forward upselling and cross-selling opportunities to the marketing team.  
•    Gain solid knowledge of offered courses and competitors.


Academic Programme Support and Financials
•    System support (from the business user’s viewpoint) to maintain existing or launch new degree programmes
•    Teaching appointment requirements for programmes including the consequential claims process
•    Drive and review framework to monitor teaching quality and improve teaching pedagogy.
•    Fee reviews for existing and new programmes
•    Revenue model design and maintenance for programme partnerships  

•    Serve as a key and preferred point of contact for Alumni.
•    Lead a team to plan, coordinate and organize events/ activities to support the School’s alumni outreach objectives and priorities.
•    Identify new industry partners and work closely with existing industry partners to solicit mutually benefitting projects for sponsor companies and students.  
•    Support and maintain oversight of the School’s industry engagement plan and depository of key information e.g. meeting notes, administration brief and fact sheet, to monitor/track their development.
•    Manage the process of assigning industry projects to students.


General duties
•    Review relevant data and analyze statistics for reporting to senior management and internal/external stakeholders.
•    Review and streamline processes and systems for optimal efficiency and stakeholder experience.
•    Oversee communication matters within APO. 
•    Adhoc projects that require maturity in handling and delivery - as SCALE is a new school with much scope for growth (both in diversity as well as in volume of offerings), such adhoc projects frequently feature in the work of the unit



Academic & Professional Certification
•    At least a good bachelor’s degree in any discipline from a reputable university
•    Strong English language proficiency is essential and proficiency in Mandarin will be an advantage to attend to Mandarin speaking clients locally and in the region 
•    IT savvy and proficient in MS Office applications


Experience & Attributes
•    At least 10 years of relevant work experience in a higher education environment preferred 
•    Energetic and skilled people manager, able to lead and rally a team towards achieving common objectives in a fast-paced, results-oriented and ambiguous work environment
•    Knowledge of customer relationship management (CRM) practices
•    Highly numerate, analytical and meticulous with strong administration skills
•    Strong project management and organisational skills
•    Team leader with good problem-solving and critical-thinking skills
•    Experience in / Exposure to the following will be a definite advantage:

  • PeopleSoft Campus Solution modules (viz. Campus Community, Student Records, Student Financials, Campus Self-Service, Academic Advisement)
  • course and examination administration, vendor management, funding management, accreditation administration, and quality assurance

•    First-rate communication and presentation skills 
•    Proven leadership skills to inspire, galvanise and engage staff members at all levels and with external stakeholders, functioning effectively in a complex, uncertain and ambiguous environment.
•    Strong team player, able to work collaboratively with various stakeholders to achieve desired outcomes
•    Resilient, resourceful with good problem-solving and critical-thinking skills, and thrives in a fast-paced, results-oriented and ambiguous work environment


To expedite application processing, a copy of academic certificates and transcripts from GCE O-level onwards should be uploaded via the online application portal. Salary expectations, if quoted, should be on a 12-month guaranteed basis; do not include variable components like performance bonuses, incentives & allowances.

Covid-19 Message

At NUS, the health and safety of our staff and students are one of our utmost priorities, and COVID-vaccination supports our commitment to ensure the safety of our community and to make NUS as safe and welcoming as possible. Many of our roles require a significant amount of physical interactions with students/staff/public members. Even for job roles that may be performed remotely, there will be instances where on-campus presence is required.

Taking into consideration the health and well-being of our staff and students and to better protect everyone in the campus, applicants are strongly encouraged to have themselves fully COVID-19 vaccinated to secure successful employment with NUS.

More Information

Location: Kent Ridge Campus

Organization: School of Continuing And Lifelong Education

Department : Academic Programmes Office

Employee Referral Eligible:

Job requisition ID : 17390