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Management Assistant Officer (Singapore Population Health Studies)

Date: 26-Sep-2022

Location: Kent Ridge Campus, SG

Company: National University of Singapore

Job Description

To provide support in quality control of collected research data and documents for studies conducted by Singapore Population Health Studies (SPHS).


Quality Control
1) Examine e-consent forms and questionnaires for data discrepancies against audio recordings of interviews or other source documents.
2) Verify personal, consent and interview data with participants through call-back.
3) Monitor and report interviewers' errors and review need for re-training.
4) Alert supervisor of gross mistakes or suspected misconduct by interviewer
5) Prepare report for the monthly process control meeting

Administration and Call Centre
1) Update participants' details into operational database.
2) Attend to incoming calls to the SPHS hotline or its voicemails and update the call log.
3) Alert respective recruitment leader and Operations Manager of complaints by participant/public immediately.
4) Handle office stationary inventories and procurements


1. Diploma Qualification, from recognised Institution
2. Responsible, team player and able to work on tight deadlines
3. Fluent in English and should be fluent in another local ethnic language(s) to understand the recording of interviews conducted in non-English language/local ethnic language(s)
4. Ability to understand local dialect(s) would be an advantage as the candidate may be required to do quality checks on the recording of Interviews in local dialects
5. Intermediate knowledge of Microsoft Excel

Covid-19 Message

At NUS, the health and safety of our staff and students are one of our utmost priorities, and COVID-vaccination supports our commitment to ensure the safety of our community and to make NUS as safe and welcoming as possible. Many of our roles require a significant amount of physical interactions with students/staff/public members. Even for job roles that may be performed remotely, there will be instances where on-campus presence is required.

Taking into consideration the health and well-being of our staff and students and to better protect everyone in the campus, applicants are strongly encouraged to have themselves fully COVID-19 vaccinated to secure successful employment with NUS.

More Information

Location: Kent Ridge Campus

Organization: National University of Singapore

Department : Saw Swee Hock School of Public Health

Job requisition ID : 14071