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Senior Manager, Programme Operations

Date: 25-Jul-2022

Location: Kent Ridge Campus, SG

Company: National University of Singapore

Job Description

  • Leads a team to manage the end-to-end operations of admissions work and programme operations delivery. To uphold the service standards in providing a positive applicant and learners’ experience.
  • Manages the admissions and learning managing systems to ensure the efficiency and effectiveness of the admissions and learners’ processes.
  • The incumbent will also be responsible to implement and review processes for continuous improvement.
  • Ensures that admission principles and integrity are respected and policies and procedures are adhered to by the team and stakeholders.
  • Generates statistics for internal and external stakeholders and performs data analysis/studies that will inform admissions work.
  • Participates in recruitment and enrolment activities, including open houses, preview talks and road shows.
  • Works closely with Practice Chiefs and Programme Chiefs, Business Development, Graduate Recruitment team to achieve enrolment goals.
  • Ad-hoc work projects on an assignment-basis


  • A degree from a good University with at least 10 years’ experience and proven track record, preferably in an educational environment, with exposure to systems and operational work.
  • Experience in admissions operations or registrar's work, and experience in an international environment are plus points.
  • Good problem solving and communication skills
  • Strong people management and interpersonal skills.