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Senior Manager (CITO's Office, Communications & Engagement)

Date: 27-Jul-2022

Location: Kent Ridge Campus, SG

Company: National University of Singapore

About NUS IT

Here at NUS IT, we drive a culture that is forward-looking. We always strive to improve, push boundaries and innovate. We value our people and we want them to reach their fullest potential. We empower everyone to take on challenges, be in charge of their career paths and reach the pinnacle in their respective specialisations. We embrace collaboration, open communication and knowledge sharing. We build camaraderie through events and activities that celebrate milestones and achievements. The strong, personal relationships fostered keep us engaged and bring us together on a personal level, with mutual trust and respect.  


Our people possess a clear passion for IT and are driven to excel. Apart from having deep knowledge and experience in IT, we are proactive and possess a growth mindset. If you thrive in a dynamic environment, often break new grounds with innovative ideas, possess a “can-do” attitude, and always seek to make a difference, you’ll find yourself at home in NUS IT.  

Job Description

This job will support the Communications and Engagement Function of NUS IT in its comms and people engagement initiatives.  The Communications and Engagement team is one of 3 teams in the CITO’s Office, and the latter exists to provide strategic directions in IT governance, communications and administration. The Communications and Engagement function leads in “all things comms” for NUS IT, and is consistently innovating new dimensions that will position NUS as a leading global university through technology, recreate our workspace and engender staff and student engagement.  A key part of this team’s mission is to create an extraordinary brand and demonstrate the impact of technology on education.   


The incumbent will take charge of augmenting the overall communications capabilities of the department, through delivering programmes for all staff.  He/she will work closely with the Head (Communications and Engagement) to design and implement a communication strategy that will position NUS and NUS IT as a trusted and forward-looking partner in technology, and an employer of choice. 


Duties & Responsibilities


  • Co-create communications strategy with Head (Communications & Engagement) and other IT Heads
  • Synchronise communication and change management plans across IT teams to support our programmes and initiatives.
  • Lead in social media and outreach programmes
  • Design programmes to grow the brand for NUS IT through bITbIT (NUS IT’s mascot), internal comms levers and social media
  • Curate/write articles for publication in established broadsheet newspapers, technology societies and technology journals
  • Create content and conduct communications classes for NUS IT, to raise our comms dexterity
  • Draft media releases and press statements for all external comms (e.g. press queries) with respect to NUS IT
  • Vet and oversee all internal and operational comms (e.g. outage messages) before their release to the community
  • Assist with planning and overall project management all departmental and external engagement activities 
  • Support CITO and IT Heads for their internal/external speaking engagements and mass communications



  • Plan, design, develop and implement strategies to engage NUS community
  • Develop and implement new programmes to improve the well-being of staff, with the eventual outcome of driving recruitment and retention
  • Assist in creating, designing and facilitating a working environment and culture that promotes productivity and creativity, and in the process fosters team building.



  • Qualifications in Communications and New Media/equivalent 
  • At least 10 years of relevant experience in the IT or Higher Education industry, with a minimum of 5 years in a supervisory and/or academic role
  • Excellent facilitation and communication skills, both written and oral
  • Strong analytical and critical thinking skills
  • Good stakeholder management, interpersonal and influencing skills
  • Experienced in change management and project management
  • Empathetic, resourceful, strong drive for excellence and passionate about making a positive difference

Covid-19 Message

At NUS, the health and safety of our staff and students are one of our utmost priorities, and COVID-vaccination supports our commitment to ensure the safety of our community and to make NUS as safe and welcoming as possible. Many of our roles require a significant amount of physical interactions with students/staff/public members. Even for job roles that may be performed remotely, there will be instances where on-campus presences are required. 

In accordance with Singapore's legal requirements, unvaccinated workers will not be able to work on the NUS premises with effect from 15 January 2022. As such, job applicants will need to be fully COVID-19 vaccinated to secure successful employment with NUS.

More Information

Location: Kent Ridge Campus

Organization: NUS Information Technology

Department : Strategies & Development

Employee Referral Eligible: Yes

Job requisition ID : 12769