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Senior Manager (Operations Support & Administration), Dean's Office

Date: 30-Sep-2022

Location: Kent Ridge Campus, SG

Company: National University of Singapore

About Us

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.


For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!


To learn more about the NUS Business School, please visit

Job Description

People management and reporting
• Provide guidance to team members, typically comprising projects, computer labs and classrooms, other support functions
• Ensure clarity around priorities and goals for the entire functional areas
• Approve requests to a certain level of authority
• Develop and manage overall financial budgeting of the functional areas, which includes classroom resource budget
• Guide the talent identification and development processes for the group
• Work across functions with peers in other groups to ensure collaboration and timely delivery of projects
• Interact with senior management for progress reporting
• Work closely with senior management and other peers for strategy development and execution planning
• Communicate financial and goal results and key performance indicators to team members on functional areas
• Facilitate goal-level creation for the broader function and work with the director to ensure the goals cascade to all colleagues


Classrooms, Investment and financial lab, and Resource Planning
• Develop and manage classrooms resource budget
• Communicate closely and cooperate with IT staff members on equipment needs
• Assist in maintaining stock and inventory of all assigned equipment, supplies, and software, requesting computer-related equipment as necessary
• Assist in procurement of new instructional technology equipment
• Research, test and deploy software updates and new applications
• Assist in assuring compliance with the University's acceptable use policy in the computer lab setting
• Plan and organize duty roster, assigning of work for programming and support tasks
• Develop the support workflow in accordance with ITIL standards
• Communicate closely and cooperate with faculty members to address their needs
• Train faculty and staff in use of classroom instructional technology
• Monitor and analyze computer lab use and traffic trends
• Assist in scheduling and preparation for special events that require some level of access to labs or classroom technology
• Ensure the various manuals and other IT related manuals are updated and accurately reflect best practices and processes

Digital Signage
• Assist in managing several screens around different stations, uploading of content, and also be able to customise each screen based on its location
• Proactively identify areas of concern with system design, equipment integration and end-user functionality needs and propose solutions
• Provide timely information when it’s needed and creating an attractive and engaging space to place editorials and content
• Communicate with the users, project manager, ITU/ITSS on status updates, issues and suggestions
• Compile system commissioning reports and perform system tests to verify proper functionality
• Perform special projects/tasks/duties and provide assistance as assigned
• Act as the final point of quality control on work performed by staff and contractors, to ensure that all deliverables meet and conform to quality requirements
• Work with subcontractors and/or third parties as necessary

Financial Databases Support
• Perform control access to financial software and databases
• Work with external vendors on user access, usage optimization, trials organization and software demonstrations
• Work with the team to provide inputs regarding new software and databases (where required) 

Events and Projects
• Provide support to the School’s events and projects as required
• Perform any other duties as assigned by the supervisor


Knowledge, Skills, Abilities
• Able to write manuals and procedures
• Able to answer work related questions; and/or interpret and apply guidelines correctly in various situations
• Familiarity with a wide variety of personal computer systems and peripherals
• Well-developed interpersonal skills, including ability to establish and maintain cooperative working relationships with other employees at all levels
• Able to remain current in all aspects of data processing, word processing, spreadsheets, and/or networks related to job assignments
• Able to conduct workshops intended to instruct faculty/staff members in the use of classroom technology
• May require regular lifting and shifting of classroom equipment

Leadership and Communication skills
• Follow rules or systems, using technical reports; and/or enforce laws, rules, regulations, or ordinances
• Communicate with internal and external groups; write manuals and reports
• Strong analytical skills
• Perform professional-level work requiring a wide range of administrative methods applied to complex problems

Covid-19 Message

At NUS, the health and safety of our staff and students are one of our utmost priorities, and COVID-vaccination supports our commitment to ensure the safety of our community and to make NUS as safe and welcoming as possible. Many of our roles require a significant amount of physical interactions with students/staff/public members. Even for job roles that may be performed remotely, there will be instances where on-campus presence is required.


Taking into consideration the health and well-being of our staff and students and to better protect everyone in the campus, applicants are strongly encouraged to have themselves fully COVID-19 vaccinated to secure successful employment with NUS.

More Information

Location: Kent Ridge Campus

Organization: School of Business

Department : Dean's Office (BIZ)

Employee Referral Eligible: No

Job requisition ID : 16340