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Senior Manager/Associate Director (Digital Workspace)

Date: 30-Jul-2022

Location: Kent Ridge Campus, SG

Company: National University of Singapore

About NUS IT

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning. 


We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude.  We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT. 


As part of our team, you can look forward an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce, and are committed to transforming NUS into a leading global University shaping the future. 

Job Description

The Associate Director /Senior Manager (Digital Workspace) will join the Infrastructure (Digital Workspace) team as a technical leadership role with responsibilities in the planning, delivery and management of a large-scale end-user computing environment. This is inclusive of desktop computing, device security, user authentication, user experience, compatibility, connectivity and performance in accessing the campus-wide infrastructure and digital resources provisioned by the University. 


Duties & Responsibilities 

  • Manage a hyper converged physical/virtual desktop environment and user mobile devices by enabling central push of OS images, security controls, software updates, patches, license controls and troubleshooting.
  • Manage user, device and biometric based authentication for client computers and mobile access to the campus network, published web-based, mobile and SaaS applications.
  • Identify trends and develop insights on end-user device usage, access locations, types and baseline configurations, etc. for security, compliance, service enhancement and continuous operations review.
  • Continuously re-engineer the end-point architecture, operating environment and connectivity in order to enhance ease of use, performance, security and overall user experience.
  • Perform as team lead on staff coaching and mentoring, and manage user communications, release coordination and reporting.


  • University degree in Computer Science, Information Technology or related disciplines.
  • About 10 years of working experience in IT, inclusive of 5 years’ experience in desktop and mobile device management, security & compliance, user authentication, single-sign-on and virtualization, etc.
  • Good knowledge with hands-on experience in Microsoft Active Directory, ADFS, Azure Cloud, Trend Micro and VMWare Horizon/Workspace ONE technologies.
  • A problem solver and effective team lead with proven analytical, writing and communication skills.

Covid-19 Message

At NUS, the health and safety of our staff and students are one of our utmost priorities, and COVID-vaccination supports our commitment to ensure the safety of our community and to make NUS as safe and welcoming as possible. Many of our roles require a significant amount of physical interactions with students/staff/public members. Even for job roles that may be performed remotely, there will be instances where on-campus presences are required. 

In accordance with Singapore's legal requirements, unvaccinated workers will not be able to work on the NUS premises with effect from 15 January 2022. As such, job applicants will need to be fully COVID-19 vaccinated to secure successful employment with NUS.

More Information

Location: Kent Ridge Campus

Organization: NUS Information Technology

Department : Infrastructure - Digital Workspace

Employee Referral Eligible: Yes

Job requisition ID : 12925