Job Description

The Institute of Policy Studies (IPS) in the National University of Singapore is seeking an experience Manager to lead the end-to-end redevelopment of IPS's new corporate website. This role will oversee the full lifecycle of the project - from requirements scoping and vendor procurement through UX design, technical build, content migration, UAT, launch, and post-launch optimisation. 

The successful candidate will work closely with internal stakeholders, external vendors, and NUS IT, and will play a key role in strengthening the Institute’s long-term digital capabilities as it transitions to standalone operations.

Key Responsibilities:

1. Website Development & Project Management

• Lead the complete lifecycle of the IPS website redevelopment project from discovery through to launch.
• Develop and manage project plans, including timelines, milestones, sprints, and budgets.
• Oversee day-to-day project delivery to ensure adherence to scope, schedule and quality standards.
• Coordinate collaboration across internal departments, content owners, IT teams, and external vendors.
• Establish and maintain project governance, documentation, and quality assurance frameworks.

2. Procurement & Vendor Management

• Manage procurement processes for CMS, hosting, design, and development vendors.
• Prepare RFP/ITT documentation, evaluate vendor proposals, and support contract negotiations.
• Oversee vendor deliverables, sprint cycles, and issue resolution.

3. UX, Information Architecture & Content Strategy

• Collaborate with UX/UI designers on sitemaps, wireframes, templates, and user journeys.
• Lead content audits and map existing content to the new site structure.
• Support content rewriting standards, ensuring accuracy, consistency, accessibility, and appropriate tone.
• Ensure adherence to branding, accessibility, and design guidelines.

4. Content Migration & Technical Integration

• Oversee structured migration of content, including reports, working papers, events, commentaries, videos, and archival materials.
• Plan and execute URL mapping, metadata management, taxonomy, and SEO preservation.
• Manage technical integrations such as analytics, search, mailing lists and video hosting platforms.
• Coordinate with IT on hosting, DNS configuration, security controls, backups, and disaster recovery planning.

5. Quality Assurance, Testing & Launch

• Develop and manage User Acceptance Testing (UAT) and regression testing plans.
• Track defects through resolution and ensure compliance with WCAG, security, and performance standards.
• Lead launch preparations, including go-live cutover, redirects, and stakeholder communications.
• Provide immediate post-launch support and optimisation.

6.  Post-Launch Enhancements & Digital Capability Building

• Establish governance for ongoing content updates and website maintenance.
• Monitor metrics, analytics dashboards, and user feedback to drive continuous improvement.
• Support IPS in developing long-term digital and IT capabilities.
• Serve as the primary point of contact between IXX, NUS IT, and external vendor for webiste-relaetd initiatives. 

Qualifications

• Bachelor’s degree in Information Systems, IT, Computer Science, or equivalent, with Certification in IT Project Management (CITPM) or Project Management Professional (PMP).
• Minimum 4-7 years of relevant experience in digital project management, website development, or product delivery.
• Proven experience delivering medium-to-large website projects with migration components.
• Strong understanding of CMS platforms (e.g., WordPress, Sitefinity).
• Experience collaborating with UX/UI designers, developers, content teams, and technical vendors.
• Excellent organisational, communication, and stakeholder-management skills.
• Strong problem-solving abilities, with the capacity to manage complexity and competing priorities. 

More Information

Location: Bukit Timah Campus

Organization: Lee Kuan Yew School of Public Policy

Department : Institute of Policy Studies

Employee Referral Eligible:

Job requisition ID : 31412