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NUS-ISS is seeking a Customer Care Executive to join our team and ensure exceptional customer service across all interactions. This role involves handling customer inquiries via phone, email, and in-person visits, managing the reception area, and conducting telemarketing activities. You will be a key part of our commitment to providing excellent service to all clients and visitors.

Job Description

• Respond to phone, email, and walk-in inquiries professionally and accurately.

• Provide information about the programs and assist with registration.

• Manage the reception area, warmly welcoming and assisting all visitors.

• Conduct telemarketing and calls to promote programs and maintain prospect records.

• Maintain accurate records of customer interactions and update databases.

Qualifications

• Degree in Business, Communications, Digital Marketing, or a related field.

• Prior experience in customer service or telemarketing is preferred.

• Strong verbal and written communication skills.

• Proficient in Microsoft Office and CRM software.

• Positive, customer-focused attitude with strong interpersonal skills.

More Information

Job Requisition ID : 27033