Senior Manager, Programme Operations

Job Description

• Manage a team of managers and executive administrators to ensure smooth learning journey and effective operations for learners from executive education and graduate programmes
• Work with stakeholders to plan, design and implement processes of pre-, actual and post programmes for executive education courses and graduate programmes admissions
• Manage the daily operations of the executive education and related programmes to ensure processes and operations meet NUS-ISS, funding agencies and customers’ requirements.
• Review and develop procedures and guidelines for all programmes and to keep ahead of industry’s developments and apply best practices. The incumbent will also be responsible to implement and review processes for continuous improvement.
• Generates statistics for internal and external stakeholders and performs data analysis/studies.
• Works closely with Practice Chiefs and Programme Chiefs, Business Development, Graduate Recruitment team to achieve programme operations and admissions goals.
• Ad-hoc work projects on an assignment-basis

Qualifications

• A degree from a good University with at least 15 years’ experience and proven track record, preferably in an educational environment, with exposure to systems and operational work.
• Experience in admissions operations or registrar's work, and experience in an international environment are plus points.
• Knowledge of SSG funded requirements will be an added advantage
• Good problem solving and communication skills
• Strong people management and interpersonal skills.