Temporary Programme Operations Assistant, SCALE-Global (2 years)

Job Description

The School of Continuing and Lifelong Education (SCALE) was established to drive the expansion of NUS’ lifelong learning offerings in a concerted and strategic way that furthers our mission to be a leading global university, as well as fulfil our role as a public university of Singapore, shaping the future.

Through SCALE, working adults (i.e. professionals, managers and executives) who aspire to stay relevant and ahead of competition, companies looking to up-skill/re-skill their workforce, and even youths exploring quality tertiary education options, have access to NUS’ suite of innovative, world-class continuing and lifelong education offerings.

Drawing on unparalleled access to the multi-disciplinary expertise of 16 other NUS Faculties/Schools, SCALE offers youth, executive and professional development/education programmes, part-time and full-time degree programmes, as well as modular courses that may be taken singly or stacked towards certificates/diplomas/degrees that meet the lifelong learning needs of individuals.  All programmes are designed and developed in consultation with the industry to ensure relevance and currency.

SCALE-Global is a Unit within SCALE that incubates innovative curriculum and delivery structures for our participants, who come from a diverse range of age-groups, countries, and industries. This is a rare opportunity to contribute to the building of a unique set-up that seeks to transform the way higher education is delivered. If you thrive in an environment that values disruptive thinking and innovative problem-solving, and would love to do purposeful work that can impact education and employability, join us in our mission to build great products that shapes aspirations and livelihoods!

About the Role

To augment our manpower resources in the School, we are looking for a Contingent Staff at Senior Executive job level who will support both our classroom programme delivery and online programme delivery.

Reporting to the Operations Head, the successful candidate will need to have strong problem-solving, communications and project management skills. He or she will demonstrate curiosity, creativity, collaboration and the ability to work in VUCA environment. The successful candidate must be service-oriented, able to think on the go and adapt accordingly to ensure successful and smooth programme delivery for our youth or adult participants.

This role is offered on a 2- year fixed-term contract basis. 

Key Duties & Responsibilities:
•    Support activities relating to programme delivery in both classroom and online setting
•    Ensure smooth programme delivery by engaging relevant stakeholders with a service-oriented mindset
•    Assist Operations Head in managing a team of contingent staff to support the activities of the business unit
•    Maintain the operations database and conduct periodic update to refresh the database
•    Maintain the teaching facilities and conduct periodic checks to ensure the teaching facilities are ready for programme delivery 
•    Assist in the preparation of reports and presentations as required for submission to Management, etc.
•    Assist in establishment and continuous improvement of work processes and policies
•    Build strong, positive relationships with internal stakeholders such as Business Development, IT & eLearning teams, as well as the various schools and faculties across NUS
•    Support institution-building projects that play a critical role in helping SCALE deliver our mission in a sustainable and scalable manner

Qualifications

Academic & Professional Certification
•    A good Bachelor’s degree in any discipline from a reputable university
•    Strong English proficiency, both written and spoken, is essential
•    Tech Savvy and proficient in MS Office, possess basic data analytics skills.

Experience & Attributes 
•    Possess the passion and drive to be part of a mission to transform the way higher education is delivered
•    At least two to three years of programme operations (both classroom and online) experience, with proven track record in a fast-paced environment and multiple stakeholder management experience 
•    Exposure to international executive education or programmes for a pre-university audience. Prior experience in an institute of higher learning would be an added advantage
•    Excellent interpersonal and organisational skills, strong team player, sensitive to different cultures and environments
•    A strong desire to win, with the ability to work fast and smart independently
•    A keen willingness to continually develop personal and professional skills
•    Possess a “can-do” attitude, intellectually curious, highly collaborative and comfortable to work in a flat, “all hands-on-deck” environment
•    Strong project management ability and a keen eye for details to drive multiple programme delivery and manage stakeholders in diverse settings
•    Ability to think on one’s feet, manage and respond to negative situations and problems in a timely and effective way
•    Ability to independently source and collate quotations to support programme delivery specifications, from gathering data, to tabulate the data and recommend the appropriate items to Business Development Team
•    Exemplary ambassador of NUS and SCALE and its mission and programmes
•    Comfortable with ambiguity and a self-starter – we are a fast-growing business; there will always be unchartered territories and pushing of boundaries – which is part of the fun! 

To expedite application processing, a copy of academic certificates and transcripts from GCE O-level onwards should be uploaded via the online application portal.

More Information

Location: Kent Ridge Campus

Organization: School of Continuing And Lifelong Education

Department : Scale-Global

Employee Referral Eligible: No

Job requisition ID : 26793