Job Description

To provide upfront assistance to visitors in terms of ticketing purchase and handling visitors’ enquiries, in order to ensure that the needs of museum visitors are appropriately met.

• Provide friendly assistance to visitors and handle walk-in, phone, and email enquiries.
• Execute ticketing and cashiering duties, including troubleshooting basic ticketing and admission issues.
• Manage queues, crowd flow, and support group visits, school groups, and peak periods.
• Handle customer complaints professionally and provide appropriate solutions within guidelines.
• Share accurate information on exhibitions, programmes, and museum facilities.
• Assist with events, tours, and emergency procedures when required.
• Support opening/closing duties, maintain counter readiness, and ensure the FOH area is neat and organized.
• Guide and train new staff or interns on ticketing procedures and FOH operations.
• Deliver excellent customer service and engage visitors positively.
• Perform any other duties relevant to daily operations.

Qualifications/Requirements

• GCE ‘N’ / ‘O’ Level or ITE certification.
• Customer service experience or related training preferred.
• Bilingual in English and Mandarin, with good verbal and written communication skills.
• Comfortable working in a fast-paced environment and managing peak crowd situations.
• Friendly, approachable, and able to interact confidently with visitors of all ages.
• A good team player with a positive attitude and willingness to learn.
• Able to multi-task and handle operational responsibilities efficiently.
• Proficient in basic PC skills; familiarity with ticketing or point-of-sale systems is an advantage.
• Willing to work on weekends and public holidays as part of a duty roster.

More Information

Location: Kent Ridge Campus

Organization: Faculty of Science

Department : Lee Kong Chian Natural History Museum

Job requisition ID : 20816