Job Description
The Singapore Population Health Studies (SPHS) is seeking a motivated and detail-oriented individual to join its operations team as a Senior Executive/Assistant Manager (Research Operations Analyst). The role focuses on improving operational efficiency through data analysis, process improvement and workflow automation, while supporting vendor management, data quality, research governance and administrative processes. The successful candidate will contribute to the effective and efficient delivery of large-scale population health research studies.
Key Responsibilities
1. Operational efficiency and process improvement
Automate and streamline administrative processes and create dashboards to monitor operational efficiency. Drive continuous improvement in fieldwork operations by designing, testing and implementing new workflows, surveys and operational processes. Draft or update SOPs, Work Instructions or Operating Manuals accordingly.
2. Vendor and contract management
Review vendor’s deliverables and payments, and participant reimbursements. Provide administrative support for major procurement needs, liaising with the procurement office to ensure contracts are issued or renewed timely and within budget. Monitor budget forecasts and expenditure.
3. Data quality, compliance & research governance
Review and analyse data quality, document exceptions and manage rework. Version management for research protocols, IRB reports, consent forms and related documents in accordance with research governance and study requirements.
4. Website content management
Liaise with website manager to update website for specific projects. Design and create or update blogsite for specific projects.
Qualifications
- Degree in any discipline
- Minimum 2 years of working experience
- Effective communication and writing skills
- Careful and meticulous with data and money management
- Advanced in using Microsoft Excel
- Has experience in applying Power Automate
- Experience with Redcap (or similar form building application), Wordpress and basic R programming will be an advantage
