Job Description

Job Purpose :

The Office of Student Affairs at the National University of Singapore is seeking a committed and resourceful Manager to join the Student Leadership and Development team. This role supports the administration, advisory, and continuous improvement of key student-facing systems and processes that enable a vibrant student life experience across the University.

You will play an important role in managing operational workflows, supporting student organisations, and ensuring that students and staff are well-guided in the use of university systems and schemes. The role requires a strong service mindset, good judgement, and the ability to work across multiple stakeholders in a dynamic environment.

Duties & Responsibilities :

• Manage the end-to-end administration of NUSync, the CCA records system for student organisations
• Develop, review, and contextualise user guides and support materials for both staff and students
• Create, document, automate and improve standard operating procedures for system and operational processes
• Serve as Staff Advisor to selected student organisations, providing guidance on governance, processes, and student development matters
• Support reporting, records management, and operational follow-up as required
• Undertake ad hoc duties and projects assigned by the Reporting Manager

Qualifications

• Recognised university degree
• At least 5 years of relevant working experience in student administration, operations, programme management, or higher education administration will be advantageous
• Strong organisational skills with the ability to manage multiple workstreams and deadlines
• Good writing skills, with experience preparing guides, SOPs, and communications for different user groups
• Comfortable handling systems-related matters, including issue resolution and stakeholder support
• Have experience in automation to streamline workflows
• Strong interpersonal skills and confidence in engaging students, staff, and student leaders
• Able to work both independently and collaboratively in a fast-paced environment
• Meticulous, proactive, and service-oriented
• Experience working with student organisations or in a university setting will be an advantage