About NUS IT
NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.
We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT.
As part of our team, you can look forward to an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future.
Job Description
The Candidate will manage the delivery and operational support SAP S4/HANA and related enterprise systems supporting Finance functions. He/She will partner closely with business users, vendors, and IT stakeholders to understand requirements, design solutions, and drive implementation, maintenance, and continuous improvement across SAP S/4HANA functional domains (e.g., Finance, Projects, Treasury, Sales & Distribution, etc.) and integrated applications.
Duties and Responsibilities
Stakeholder Engagement and User Management
- Partner Finance users and business analysts to gather, validate, and prioritise requirements, enhancements, and issues.
- Act as a trusted advisor to stakeholders by providing clear updates on releases, milestones, incidents, and service changes.
- Manage expectations, maintain user satisfaction, and ensure outcomes align to Finance operational needs and governance standards.
Functional and Technical Solution Design
- Lead functional solution design and process optimisation across assigned SAP S/4HANA domains such as FI/CO, Project System, Funds/Grants, Treasury, Sales & Distribution, and related integrations.
- Translate business requirements into functional specifications, including process impacts, controls, data implications, and reporting needs.
- Ensure designs address:
1. master data and organisational structures
2. core transactions and process controls
3. approvals/workflows and segregation of duties
4. reporting, reconciliation, and auditability
5. integration touchpoints and data flows (internal/external) - Collaborate with technical teams (e.g., ABAP, integration, security, infrastructure) to deliver fit-for-purpose and supportable solutions.
- Ensure solutions comply with NUS enterprise architecture, security, data governance, and audit requirements.
Project Management
- Lead end-to-end delivery for enhancements and projects: scope, schedule, budget, quality, and risks.
- Oversee key activities including fit-gap, design, build oversight, testing (SIT/UAT/regression), cutover, deployment, and hypercare.
- Produce and maintain project artefacts and documentation in line with NUS standards.
- Manage vendors to deliver according to contracts, SLAs, and quality expectations; coordinate internal/external resources to meet delivery outcomes.
Application Maintenance and Support
- Ensure reliable application operations and support, meeting agreed SLAs (with/without an Application Management Support team).
- Perform impact analysis and propose solutions for defects/enhancements, including system and data analysis and integration requirements.
- Plan and execute patches/upgrades and regression testing following QA methodologies.
- Maintain strong audit readiness through documentation, access/security compliance, and timely responses to audit queries.
- Develop user training materials and conduct training/knowledge transfer where required.
- Contribute to annual planning: enhancement roadmap, prioritisation, and continuous improvement opportunities.
Automation and AI Enablement
- Identify and drive opportunities to improve Finance processes using automation, workflow, analytics, and AI-enabled capabilities, where appropriate.
- Partner stakeholders to pilot and implement improvements that enhance efficiency, accuracy, controls, and user experience.
Qualifications
- Degree in Information Technology, Computer Science, Computer Engineering, or related field.
- 6-8 years of relevant IT experience, including 4-6 years in SAP S/4HANA Finance delivery or support.
- Domain knowledge in finance and reporting processes.
- Strong functional expertise in multiple SAP S/4HANA areas such as FI/CO, Project System, Funds/Grants, Treasury, Sales & Distribution, with good understanding of cross-module integration and end-to-end Finance processes.
- Solid understanding of Finance controls, auditability, and compliance (e.g., documentation, approvals, reconciliations, access considerations).
- Proven ability to work with technical teams on interfaces/integrations, data flows, and complex requirements.
- Strong analytical, problem-solving and communication skills; confident engaging business users, vendors and IT stakeholders.
- Self-driven and adaptable; able to work independently while collaborating effectively in teams.
- Exposure to or strong interest in automation/AI applied to Finance processes is an advantage.
- SAP certification preferred; Agile/project certifications (e.g., Scrum, PMP, CITPM) are an added advantage.
- Experience in Higher Education is a bonus.
