Associate Director (Digital Workspace)

About NUS IT

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning. 

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude.  We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT. 

As part of our team, you can look forward an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future. 

https://nusit.nus.edu.sg/
 

Job Purpose

A technical leadership role with responsibilities in the planning, delivery and management of a large-scale end-user computing environment, inclusive of desktop computing, device security, user authentication, user experience, compatibility, connectivity and performance in accessing the campus-wide infrastructure and digital resources provisioned by the University

Responsibilities:

•    Manage a hyper converged physical/virtual desktop environment and user mobile devices by enabling central push of OS images, security controls, software updates, patches, license controls and troubleshooting.

•    Manage user, device and biometric based authentication for client computers and mobile access to the campus network, published web-based, mobile and SaaS applications.

•    Identify trends and develop insights on end-user device usage, access locations, types and baseline configurations, etc. for security, compliance, service enhancement and continuous operations review.

•    Continuously re-engineer the end-point architecture, operating environment and connectivity in order to enhance ease of use, performance, security and overall user experience.

•    Perform as team lead on staff coaching and mentoring, and manage user communications, release coordination and reporting.
 

Qualifications

• University degree in Computer Science, Information Technology or related disciplines.
• About 10 years of working experience in IT, inclusive of 5 years’ experience in desktop and mobile device management, security & compliance, user authentication, single-sign-on and virtualization, etc.
• Good knowledge with hands-on experience in Microsoft Active Directory, ADFS, Azure Cloud, Trend Micro and VMWare Horizon/Workspace ONE technologies.
• A problem solver and effective team lead with proven analytical, writing and communication skills.

More Information

Location: Kent Ridge Campus

Organization: NUS Information Technology

Department : Infrastructure - Digital Workspace

Employee Referral Eligible:

Job requisition ID : 22832