Associate / Principal Analyst (Corporate Systems)

Date: 7 Feb 2024

Location: UNIV ADMIN, Kent Ridge Campus, SG

Company: National University of Singapore

About NUS IT

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning. 

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude.  We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT. 

As part of our team, you can look forward an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future.

Job Purpose

The Associate /Principal Analyst will handle IT projects delivery and application support within Corporate Systems, supporting applications under the University Campus Infrastructure and Corporate Administration Domains. This includes systems in the areas of Facilities Management, Campus Housing, Retail Dining and Facility Booking. While this role focuses on Application Support, he / she will have opportunities to participate in Project implementations and OT/IT initiatives involving technologies such as Building Management / Door Access and other IoT solutions. While the individual will grow in-depth business knowledge in the above-mentioned business domain, he/she may be assigned to deliver IT projects of other areas.

Job Responsibilities

Project Management 
•    Support the delivery of projects to ensure that project targets are met. This includes conducting user requirement analysis, participating in solution design, planning and executing testing, deploying solution to the production environment. 
•    Creates and/or reviews project artefacts and deliverables to ensure quality and that they follow guidelines and polices.
•    Manages procurement activities, preparation and publishing tender specifications, evaluating and recommending potential solutions and/or vendors, contract management. 
•    Liaises closely with business users and build good rapport.
•    Liaises closely with vendors to ensure successful delivery of products and/or services in accordance to contract. 

Maintenance & Support
•    Accountable for the successful provision of on-going application maintenance and support to ensure SLAs are met.
•    Oversees and/or provide maintenance and support of applications, including amongst others, the delivery of enhancements and bug fixes, managing of service requests, and troubleshooting of problems.
•    Creates, update and/or reviews systems artefacts and deliverables to ensure quality and NUS guidelines and polices are met.
•    Performs systems and data analysis including analysing and resolve existing system/program logic. 
•    Handles audit queries and ensures audit and security compliance are met.
•    Liaises closely with business users and build good rapport
•    Works closely with business users in annual IT project planning and enhancement prioritization.
•    Liaises closely with vendors to ensure successful provision of support and maintenance in accordance to contract. 


•    Degree in Information Technology, Computer Science, Computer Engineering or equivalent
•    At least 5 years within IT industry, inclusive of 2 years in a technical role, and 3 years’ experience in application support / project management.
•    Fresh graduates with strong technical capabilities, good communications skills and a strong desire to learn are welcome to apply.
•    Familiar with Cloud, Mobile, .NET, Java, browser-based technologies.
•    Able to play the Scrum Master role in managing agile projects, knowledge of IoT, Video Analytics and OT technologies will be a strong advantage.
•    Good grasp of IT technologies, methodologies, architectures, and best practices. 
•    Strong business process and analytical skills with the ability to assimilate information quickly and communicate complex requirements and issues clearly and concisely.
•    Strong oral, written and interpersonal communication skills with the ability to interact and communicate effectively with all levels of management, users and vendors.
•    Must be a self-starter and able to work independently with minimum supervision.
•    Must be a good team player, proactive in nature, fast learner, highly organized and positive attitude.
•    Certification in PMP or CITPM will be an added advantage. 
•    Experience in Higher Education industry is a bonus.

More Information

Location: Kent Ridge Campus

Organization: NUS Information Technology

Department : Applications - Corporate Systems

Employee Referral Eligible: Yes

Job requisition ID : 22403