Job Description

Guest Services & Operations
⦁    Manage daily front desk operations, including guest registration, room allocation, and check-in/check-out procedures.
⦁    Handle guest inquiries, feedback, and complaints professionally and promptly.
⦁    Perform cashiering duties including billing, posting, refunds, and payment reconciliation.
⦁    Operate mobile, kiosk, and digital guest communication systems independently.
⦁    Provide concierge assistance such as transport, luggage handling, and local information.
⦁    Ensure the lobby and front desk areas are always presentable and guest-ready.

Team Support & Development
⦁    Work collaboratively with Senior Executives and other team members to ensure efficient shift operations.
⦁    Participate actively in daily briefings, sharing feedback and observations.
⦁    Support training of new hires by demonstrating service standards and proper front office procedures.

Administrative & Financial Duties
⦁    Tabulate and submit end-of-shift reports accurately.
⦁    Handle guest folios, posting accuracy, and cash balancing.
⦁    Maintain records and ensure confidentiality of guest data.
⦁    Assist in inventory control of front office supplies.

Collaboration & Communication
⦁    Coordinate closely with Housekeeping, Engineering, and Security to ensure timely resolution of guest requests.
⦁    Communicate effectively with team members to ensure smooth handovers between shifts.
⦁    Escalate unresolved issues to Senior Executives or the Assistant Manager as appropriate.

Safety & Crisis Management
⦁    Be familiar with emergency procedures and assist in carrying them out when necessary.
⦁    Report any safety, maintenance, or security concerns immediately.
⦁    Support guest and staff safety through awareness and adherence to hotel protocols.

Qualifications

Education and Experience
⦁    Diploma in Hospitality, Tourism, or related field preferred.
⦁    Prior customer service/front office experience will be relevant.
⦁    Knowledge of front office systems such as StarRez preferred.
⦁    Strong interpersonal and communication skills.
⦁    Flexible to work shifts, weekends, and public holidays.

Skills and Abilities
⦁    Excellent guest service and problem-solving skills.
⦁    Basic computer proficiency and attention to detail.
⦁    Team player with positive attitude and initiative.
⦁    Ability to multitask and remain professional under pressure.
⦁    Accuracy in cashiering and administrative duties.

Key Competencies
⦁    Service-oriented mindset and commitment to guest satisfaction.
⦁    Team cooperation and accountability.
⦁    Adaptability in a dynamic pre-opening environment.
⦁    Consistency and reliability in daily operations.

More Information

Location: Kent Ridge Campus

Organization: University Campus Infrastructure

Department : Campus Life

Employee Referral Eligible: Yes

Job requisition ID : 30890