Job Description

Guest Services & Operations

• Manage daily front desk operations, including guest registration, room allocation, and check-in/check-out.
• Respond to guest inquiries, feedback, and complaints promptly and professionally.
• Perform cashiering duties, including billing, postings, refunds, and payment reconciliation.
• Operate mobile, kiosk, and digital guest communication systems independently.
• Provide concierge assistance, such as transport arrangements, luggage handling, and local information.
• Keep the lobby and front desk areas presentable and guest-ready at all times.

Team Support & Development

• Work closely with Senior Executives and team members to ensure smooth shift operations.
• Contribute to daily briefings by sharing feedback and observations.
• Support the training of new hires by demonstrating service standards and front office procedures.

Administrative & Financial Duties

• Prepare and submit accurate end-of-shift reports.
• Maintain guest folios, ensuring posting accuracy and cash balancing.
• Keep records up to date and safeguard the confidentiality of guest data.
• Assist with inventory control of front office supplies.

Collaboration & Communication

• Coordinate with Housekeeping, Engineering, and Security to resolve guest requests in a timely manner.
• Ensure clear and complete handovers between shifts.
• Escalate unresolved issues to Senior Executives or the Assistant Manager as appropriate.

Safety & Crisis Management

• Follow emergency procedures and assist in carrying them out when required.
• Report safety, maintenance, or security concerns immediately.
• Support guest and staff safety by adhering to hotel protocols.

Qualifications

Education and Experience

• Diploma in Hospitality, Tourism, or a related field.
• Prior experience in customer service or front office operations is preferred.
• Familiarity with front office systems such as StarRez is an advantage.
• Willing to work shifts, including weekends and public holidays.

Skills and Abilities

• Strong interpersonal and communication skills, with a guest-first approach to service and problem-solving.
• Basic computer proficiency and strong attention to detail.
• Accurate in cashiering and administrative tasks.
• Able to multitask and remain composed and professional under pressure.
• Team player with a positive attitude and a proactive approach.

Key Competencies

• Service orientation and commitment to guest satisfaction.
• Teamwork and accountability.
• Adaptability in a dynamic pre-opening environment.
• Reliability and consistency in daily operations.

More Information

Location: Kent Ridge Campus

Organization: University Campus Infrastructure

Department : Campus Life

Employee Referral Eligible: Yes

Job requisition ID : 31776