Job Description

• Have customer-centric mentality in all aspects of customer touch points.
• Handle all correspondences / letters / reports promptly and efficiently.
• Contribute in projects / working committees for business process enhancements and re-engineering initiatives.
• Work with Finance team to ensure prompt, accurate billings and any other financial matters.
• Handle telephone and walk-in enquiries related to student housing promptly and professionally; and reply to email enquiries within stipulated timeframe.
• Assist to manage junior / temp staff in the team, when required.
• Contribute to continuous improvement in work flow processes.
• Any other duties as and when assigned by the Management.

Qualifications

• Tertiary qualification in Hospitality / Estate Management or related discipline, with relevant work experiences and strong management skills.
• Proficient in MS Office applications.
• Excellent interpersonal and communication skills with ability to connect with diverse stakeholders.
• Professional demeanor and presentation appropriate for a customer-facing role.
• Positive attitude and a good team player.

More Information

Location: Kent Ridge Campus

Organization: University Campus Infrastructure

Department : Campus Life

Employee Referral Eligible: Yes

Job requisition ID : 30489