Job Description
Job Title:  IT Project Manager
Posting Start Date:  23/02/2026

About NUS IT

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.

 

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude.  We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT.

 

As part of our team, you can look forward an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future. 

 

https://nusit.nus.edu.sg/

Job Description

We are looking for a dynamic Project Manager/Technical Consultant to lead and deliver enterprise service management initiatives on the BMC Helix Digital Workplace and BMC Helix Business Workflow platforms.

This is a hybrid role that blends end-to-end project ownership with hands-on technical configuration and solution delivery. If you are someone who enjoys driving projects, working closely with stakeholders, and building technical solutions yourself – this role offers the best of both worlds.

 

Project Leadership

  • Lead full project lifecycle for BMC Helix enhancements, upgrades and implementations – from planning to deployment
  • Work with business stakeholders, technical teams and vendors to ensure successful delivery
  • Manage project scope, timelines, risks, budgets, procurement and documentation
  • Provide regular status reporting and drive issue resolution and decision-making
  • Ensure compliance with IT governance, security and audit requirements

Technical Solutioning & Configuration

  • Translate business requirements into functional and technical specifications
  • Configure and implement features on
    • Helix Digital Workplace
    • Helix Business Workflow
  • Build workflows, automation rules, forms service catalogs, and process logic
  • Develop and maintain API integrations with enterprise systems
  • Perform troubleshooting, root-cause analysis and performance optimisation
  • Support UAT, handle defects and oversee production releases

Operations & Continuous Improvement

  • Maintain platform configurations, environments and integration points
  • Drive continuous improvement initiatives to enhance service quality and user experience
  • Provide post-implementation support and ensure SLA adherence
  • Support audits, security reviews and compliance processes

Duties and Responsibilities

  • Accountable for successful end-to-end project delivery in enterprise service management, particularly with BMC Helix platforms
  • Oversee project execution to meet agreed timelines, budgets, and quality standards
  • Manage procurement, including preparation of tender specifications, vendor evaluations, and contract management
  • Build strong relationships with business stakeholders and vendors to ensure successful outcomes
  • Balance fiscal efficiency with the delivery of project goals
  • Drive continual service improvement initiatives for enterprise service management solutions
  • Provide post-implementation support, maintenance, and enhancements aligned with SLAs
  • Ensure compliance with IT security, data management, and corporate policies
  • Respond to audit queries and ensure audit and security compliance
  • Provide clear and regular project status updates to stakeholders, and manage scope  changes as required
  • Identify risks, analyse impact and implement mitigation strategies to minimise disruptions
  • Maintain accurate project documentation, including project plans, status reports and meeting minutes

Qualifications

  • Degree in IT, Computer Science, Information Systems or equivalent
  • 5 to 8 years of IT experience, with
    • minimum 3 years in technical development roles
    • minimum 3 to 5 years leading IT projects
  • Hands-on experience with BMC Helix Digital Workplace and Helix Business Workflow, including configuration, customisation, workflow design, and integration development
  • Proficiency in scripting, APIs and data transformation work
  • Familiarity with enterprise architecture, IT security policies, and compliance requirements
  • Strong knowledge of project management principles, methodologies and tools
  • Skilled in stakeholder management, vendor coordination, and cross-functional collaboration
  • Excellent analytical, problem-solving and communication skills
  • Proactive, self-motivated, able to work independently and as part of a team
  • Certifications in PMP, CITPM or CSPO will be an added advantage
  • Experience with AI/automation technologies integrated into service management platforms (eg. BMC HelixGPT, Azure OpenAI) will be an added advantage
Req ID:  30186