Management Assistant Officer (Front Desk)

Job Description

To support the Property Heads for housing operations at the respective properties.

Duties & Responsibilities

•    To operate front desk services and ensure check-in and check-out operations of the student residences at UTown are aligned with the objectives set by Housing Services.
•    Handle general enquiries and feedback from residents, guests, conference delegates and relevant stakeholders and ensure timely response and resolution. 
•    Administer and update the room bookings and residents’ database in the University Housing Management System as and when required, including but not limited to room access programming and handling of keys.
•    Assist to plan and coordinate the bi-annual mass check-in and check-out exercise for students at the student residences before and after each semester.
•    Perform administrative work such as compilation of occupancy report, faults, and feedback, filing and indexing, and inventory control.
•    Attend to complaints/receive feedback and provide good customer experience with the ability to transform complaints into compliments.
•    Support and assist with building management related matters e.g., safety and security, facilities management issues etc.  at the residences as needed.
•    Handling of crisis / incidents reported within the student residences.
•    Support and assist with lifestyle activities held within the residences.
•    Assist the Property Head when needed.
 

Qualifications

Requirements 
•    Diploma in hospitality management with minimum 3 years of relevant experience in frontline customer service.
•    Proficient in MS Office.
•    Service oriented with excellent communication and interpersonal skills.
•    Presentable and well-groomed.
•    Positive attitude and thrives in a team environment.
•    Able to handle tasks / multi-task competently under pressure.

More Information

Location: Kent Ridge Campus

Organization: University Campus Infrastructure

Department : Campus Life

Employee Referral Eligible: Yes

Job requisition ID : 23083