Management Assistant Officer (Front Desk)

Job Description

• Check in and check-out guests in a confident, professional, and friendly manner, and provide information about the housing facilities and amenities.
• Serves as a primary point of contact for residents via email, and phone calls related to Campus Life (Housing Services) which include dining facilities, sports facilities, facility bookings, and campus travel directions.
• Liaise with housekeeping and maintenance sections to ensure the property is in optimum condition for residents.
• Receive and log maintenance requests from faculty residents, coordinating with the maintenance team to ensure timely resolution of issues.
• Manage residents’ accounts, information, and apartment availability in the property management system.
• Ensure that all faculty housing policies and regulations are adhered to, such as quiet hours, pet policies, and parking rules.
• Monitor access to the faculty housing premises, maintain security protocols, and issue access cards or keys as needed.
• Ensure the front desk is in a presentable environment to welcome residents and University guests. 
• Ensure the cleanliness and tidiness of the meeting and conference room.
• Work closely with other Housing Services sections, such as facilities management, security, and housekeeping, to ensure smooth operations and maintenance of the faculty housing facility.
• Gather feedback from residents and use it to identify areas for improvement in housing services and facilities.
• Perform finance-related transactions.
• Perform other duties as directed by the Management and may be reassigned to similar duties in other properties within Campus Life (Housing Services).
• Plan and organize events within Kent Vale for resident engagements. 
• Manage budgeting and procurement processes.
• Contract management of HS contracts.
• Generate and analyze call centre data and maintenance defects report monthly.
• Compile monthly operational reports necessary for management reporting.
• Prepare and send email communications to all KV residents. 
 

Qualifications

Requirements:
• Diploma in General Administration, Business and Management, Hospitality, or equivalent 
• Highly committed with a good service-oriented attitude 
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision. 
• Ability to attend to difficult customers with confidence. 
• Preferably, with some experience providing support at the management level with good knowledge of office administration.
• Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite and IT applications 
• Ability to present and write clear and concise reports/specifications.
• Strong communication and interpersonal skills
• Adaptive, with good monitoring skills, and able to perform under stressful environments.
• Team player with a good learning attitude.
• Dynamic and cheerful.

More Information

Location: Kent Ridge Campus

Organization: University Campus Infrastructure

Department : Campus Life

Employee Referral Eligible: Yes

Job requisition ID : 24526