Job Description

The Office of the University Registrar (OUR) at the National University of Singapore (NUS) is looking for an independent, self-motivated, service- and detail-oriented individual to join our Student Administration team.

In this role, you will support a range of student administration functions, including Student Exchange Programmes, Non-Graduating Programmes, Student’s Pass matters, system administration support, and student enquiries. You will also contribute to broader office operations and institutional activities as assigned.

A) Student Administration

•    Student Exchange Programmes (SEP)
-    Coordinate with the SEP team on getting application instructions out to faculties and collation of application materials to partner universities, where required

•    Non-Graduating (NG) Programmes
-    Handle full spectrum of duties and activities from processing admission applications to student’s completion of studies at NUS for assigned countries

•    Student’s Pass Administration
-    Process Student’s Pass (STP) re-application/extension requests and follow up on STP for these cases
-    Respond to email inquiries on STP re-application/extension requests from students and internal stakeholders 
-    Manage/assist with the monthly bulk cancellation of STP at the university

•    Satisfactory / Unsatisfactory (S/U) Options
- Assist the S/U team in handling related student enquiries / appeals

B) Other Duties: 

i.    Perform other administrative duties, and/or participate in regular and ad-hoc projects, of OUR as may be assigned. These include:
⦁    Registration duty officials 
⦁    Examination venue administrators 
⦁    Commencement duty officials 

ii.  Manage and/or assist in activities related to general office administration.

Qualifications

⦁    Polytechnic Diploma 
⦁    Relevant work experience in a higher education environment preferred
⦁    Proficient in MS Office applications
⦁    Experience in / Exposure to the following will be an advantage:
      - PeopleSoft Campus Solutions 
      - Salesforce
•    Good communication (oral and written) skills and customer-service oriented
•    Organised and meticulous
•    Able to work well under pressure to meet tight deadlines 
•    Team player who is self-motivated and resourceful