Manager (IOC)

Job Description

Duties & Responsibilities

• Oversee the daily operations of the IOC 
• Monitor Campus Infrastructure operations spanning safety and security, facilities, retail and dining, transport, housing, MICE, sustainability, and emergency preparedness
• Instruct and guide the IOC Operators to manage, de-conflict and resolve the issues
• Ensure correct implementation of procedures and plans
• Escalate issues 
• Monitor performance of IOC systems and service providers 
• Coordinate and work with frontline staff, management, business units, contractors and service providers
• Assist in the review of SOPs concerning IOC and its related functions
• Assist in the recruitment, training and development of IOC Operators
• Assist the Head of IOC to identify areas of improvements to the IOC systems and procedures
• Assume the role of Site Incident Commander where appropriate
 

Qualifications

• Basic Degree 
• More than 5 years of working experience, with experiences in leading and managing teams 
• Must be willing to work shift  
• Proficient in MS 365, specifically Word, Excel, PowerPoint and Teams
• Ability to communicate effectively with all levels, from management to operational staff
• Customer oriented with the ability to adapt and respond to different situations
• Analytical and able to prepare reports, documentation and dashboards
• Confident in presenting to management
• Possess operational acumen and ability to think on the feet
• Excellent problem solving and troubleshooting skills
• Able to multi-task, prioritize and manage time effectively
 

More Information

Location: Kent Ridge Campus

Organization: University Campus Infrastructure

Department : Campus Emergency & Security

Employee Referral Eligible: Yes

Job requisition ID : 22925