About NUS Care Unit

Housed under the Office of the Provost, the NUS Care Unit is a specialist in-house provider of trauma-informed care to both staff and students of the campus community at large. We specialize in providing high-level support and care for survivors of sexual misconduct in their journey of recovery.

We are looking for a Manager to join the NUS Care Unit in providing high-level support and care for victims of sexual misconduct in their journey of recovery. The Manager is primarily responsible for the front desk duties, both telephone and face-to-face, and will greet walk-in clients and arrange for same day consultations with the on-duty Care Managers. The incumbent will also manage the case management software.

Job Description

•    Perform front desk duties that include scheduling of client’s appointments, administering walk-in clients, managing telephone calls and handling of enquiries and providing programme information
•    Provide direct access for clients reaching out to NCU through the various contact channels - walk-in services, confidential help form, 24-hour helpline and help email, by channelling queries to appropriate on-duty Care Managers within the same day

•    Provide office and administrative support to Care Lead/ Care Managers

•    Carry out day-to-day responsibilities in aid of Unit operations (e.g., manage incoming letters, calls to general line and emails to general mailbox)
•    Administer role-based email account to ensure information, enquiries and requests are promptly disseminated and handled
•    Manage case management software and generate caseload dashboards. Identify, analyze, and interpret trends or patterns and present findings

•    Any other duties assigned 

Qualifications

Education and experience
•    Diploma or Bachelor’s in any discipline, Social Work, Counselling, Psychology or related field is a plus
•    2-4 years of working experience is preferred

Other
•    Knowledge in front line duties and work experience in an education/ college environment serving faculty, staff and students is a plus
•    Excellent inter-personal, empathy and communication skills (verbal and written)
•    Commitment to confidentiality
•    Confidence in handling staff members, which may include senior level executives and faculty is a plus
•    Computer savvy, proficient in MS office, especially Excel and Word

More Information

Location: Kent Ridge Campus

Organization: Office of the Provost

Department : NUS Care Unit

Employee Referral Eligible:

Job requisition ID : 31296