Principal Analyst / Associate Principal Analyst (Faculty & Research Systems)

About NUS IT

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning. 

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude.  We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT. 

As part of our team, you can look forward an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future. 

https://nusit.nus.edu.sg/

Job Description

Are you ready to take on an exciting role that will bring out your creativity and passion for technology?

Your mission, should you choose to accept it, is to explore, recommend, and manage new digital tools that will elevate the digital prowess of the NUS community. You'll play a vital role in creating engaging training materials and leading interactive training sessions to enhance digital competence within our vibrant community.

But that's not all, you can also participate in other exciting IT projects that will keep you on your toes and broaden your skill set. We believe in nurturing talent and provide an environment that encourages continuous learning and growth.

If you're ready to make a difference and be part of a team that keeps NUS ahead of the game, we want to hear from you! Join us in shaping the future of education and unleashing your full potential.
Apply now and let your creativity soar!

Duties and Responsibilities

- Unearth and unveil thrilling new tech tools to amplify the digital superpowers of the NUS community, proposing awesome solutions and ensuring their implementation aligns with our strategic objectives
- Craft mind-blowing training materials and lead epic training sessions for our incredible staff, empowering them to become digital ninjas with the cutting-edge new tools
- Create captivating instructional videos and other captivating communication materials to fuel the ongoing learning and engagement among our amazing staff members
- Contribute to organising spectacular events centred around digital awesomeness, fostering a culture of continuous growth and learning within our incredible NUS community
- Deliver exceptional support for our digital tools through scheduled clinic sessions, tackling a wide range of user questions and challenges to empower them to use the tools like true champions
- Provide outstanding support, ensuring that everything we do aligns with NUS policies and keeps us on track with our university's strategy

Qualifications

- We're seeking someone with a degree in the exciting fields of Information Technology, Computer Science, Computer Engineering, or any other tech-related domain that that shows up your tech prowess
- Proven track record in creating and conducting training programs that supercharge digital skills within a community
- Experienced in making awesome multimedia content like instructional videos to jazz up our communication and engagement initiatives
- Organisational skills that shine in planning and assisting with events focused on boosting technology engagement and learning
- A pro at delivering one-on-one support sessions or clinics to help users master digital enablement tools
- At least 3 years in a role that covers the whole spectrum of digital support, from direct user assistance to troubleshooting
- Top-notch interpersonal and communication skills, especially when it comes to explaining tech stuff to non-tech folks
- Exceptional oral, written, and interpersonal communication skills, able to connect with everyone from management to users and vendors
- A team player who thrives in collaborative environments but can also ace tasks independently with minimal supervision
- Proactive, quick to learn, highly organized, and always sporting a positive attitude.
- Bonus points if you have some project management experience and know a bit about the Higher Education industry

More Information

Location: Kent Ridge Campus

Organization: NUS Information Technology

Department : Applications - Faculty & Research Systems

Employee Referral Eligible: Yes

Job requisition ID : 25616