Job Description

Guest Services & Operations
⦁    Provide professional front desk services including check-in, check-out, registration, and room assignment.
⦁    Handle guest inquiries, feedback, and complaints efficiently to maintain satisfaction and service standards.
⦁    Manage cashiering duties including billing, posting, and payment reconciliation.
⦁    Serve as the shift leader, ensuring smooth operations during assigned shifts.
⦁    Support concierge duties, including transport, luggage assistance, and guest requests.
⦁    Monitor lobby presentation and ensure readiness for service at all times.
⦁    Assist with mobile, kiosk, and digital guest touchpoints, including StarRez system operations, delivery robot and guest chat management.

Team Supervision & Development
⦁    Supervise and guide Front Office Executives and Associates during daily operations.
⦁    Conduct on-the-job coaching and ensure compliance with SOPs and service expectations.
⦁    Assist in training new hires, reinforcing hotel procedures, and maintaining team morale.
⦁    Support roster planning and ensure smooth shift handovers.

Administrative & Financial Duties
⦁    Verify shift reports, cashier summaries, and guest feedback logs.
⦁    Assist in maintaining inventory of Front Office supplies.
⦁    Ensure accuracy in billing, posting, and payment processes.
⦁    Support Assistant Manager in compiling operational data and performance metrics.

Collaboration & Communication
⦁    Coordinate with Housekeeping, Engineering, and other departments to ensure seamless service.
⦁    Communicate important updates, guest issues, and operational feedback to the Assistant Manager.
⦁    Participate actively in daily briefings and inter-departmental meetings.

Safety & Crisis Management
⦁    Assist in emergency situations following hotel safety and evacuation protocols.
⦁    Report safety or security concerns promptly to management.
⦁    Maintain readiness for emergency response and guest safety situations.

Qualifications

Education and Experience
⦁    Diploma in Hospitality, Tourism, or related field preferred but not mandatory.
⦁    Minimum 2–3 years of experience in front office or guest service roles, ideally with supervisory exposure.
⦁    Knowledge of front office systems such as StarRez preferred.
⦁    Strong interpersonal, communication, and problem-solving skills.
⦁    Ability to perform cashiering and handle financial transactions accurately.
⦁    Flexible to work rotating shifts, weekends, and public holidays.

Skills and Abilities
⦁    Excellent customer service and communication skills.
⦁    Strong leadership and organizational abilities.
⦁    Attention to detail and high level of professionalism.
⦁    Proficiency in MS Office and hotel management systems.
⦁    Ability to multitask and remain calm under pressure.

Key Competencies
⦁    Service-driven mindset focused on guest satisfaction.
⦁    Leadership and accountability in shift operations.
⦁    Team player with strong coordination and communication skills.
⦁    Adaptability and initiative in pre-opening environments.

More Information

Location: Kent Ridge Campus

Organization: University Campus Infrastructure

Department : Campus Life

Employee Referral Eligible: Yes

Job requisition ID : 30889