Job Description
Operations Management
⦁ Supervise and coordinate daily housekeeping activities for guest rooms, public areas, the meeting room, guest lounge, and lobby.
⦁ Ensure shift coverage and smooth transition between shifts to maintain consistent service levels.
⦁ Conduct regular room and public area inspections to ensure compliance with cleanliness and presentation standards.
⦁ Oversee and manage inventory of cleaning supplies, guest amenities, and linens, utilizing RFID Linen Robot and RFID Counting Box systems.
⦁ Ensure proper use and maintenance of housekeeping equipment, including EZ Maid bed lifters and other operational tools.
Staff Management
⦁ Supervise approximately 10–15 outsourced housekeepers per day, ensuring adherence to hotel standards and productivity goals.
⦁ Support the scheduling of shifts, allocation of duties, and performance monitoring of housekeeping personnel.
⦁ Conduct on-the-job training for new staff and refresher training sessions on cleaning standards, safety, and guest interaction.
⦁ Promote teamwork and service excellence through effective communication and motivation.
⦁ Vendor Liaison & Inventory Control.
⦁ Liaise with external vendors and service partners to ensure timely supply of linen, cleaning materials, and amenities.
⦁ Monitor and verify stock usage through RFID systems and ensure timely replenishment to avoid shortages.
⦁ Assist in evaluating vendor performance and recommend improvements or alternatives where necessary.
Quality Assurance & Guest Satisfaction
⦁ Conduct inspections and audits to maintain 4–5 star standards of cleanliness and presentation.
⦁ Handle guest feedback or complaints courteously and promptly, coordinating solutions with the Front Office when needed.
⦁ Ensure special requests (VIP, long-stay, or event-related) are properly coordinated and executed.
Inventory Control
⦁ Manage inventory of cleaning supplies and linens.
⦁ Order supplies as needed and maintain relationships with suppliers.
⦁ Conduct monthly inventory audits to ensure accuracy and control costs.
Health, Safety, and Compliance
⦁ Ensure compliance with workplace safety, hygiene, and environmental sustainability standards.
⦁ Conduct and document safety briefings, chemical handling training, and proper use of cleaning machinery.
⦁ Report any incidents, hazards, or maintenance issues promptly to the Housekeeping Manager or Engineering team.
Collaboration
⦁ Work closely with the engineering and front office teams to address repair and maintenance needs.
⦁ Coordinate with other departments to support Executive Centre events, special projects, or emergencies.
Technology and Reporting
⦁ Utilize StarRez Mobile App and related systems for room status updates, maintenance logging, and performance tracking.
⦁ Support data collection and reporting for productivity, room readiness, and inventory control.
Qualifications
Education and Experience
⦁ 2–4 years of supervisory experience in housekeeping operations, preferably in a 4–5 star hotel or serviced residence.
⦁ Experience in managing outsourced teams and working with digital housekeeping systems.
Skills and Abilities
⦁ Strong leadership and organizational skills with attention to detail.
⦁ Excellent communication and interpersonal skills to liaise effectively with vendors, staff, and guests.
⦁ Proficiency in housekeeping systems and technology (RFID tracking, mobile housekeeping apps).
⦁ Ability to multitask and adapt to shift work and fast-paced operational demands.
Key Competencies
⦁ Service-oriented mindset with a focus on guest satisfaction.
⦁ Strong sense of responsibility and accountability.
⦁ Effective problem-solving and decision-making skills.
⦁ Flexibility to work rotating shifts, weekends, and public holidays.
More Information
Location: Kent Ridge Campus
Organization: University Campus Infrastructure
Department : Campus Life
Employee Referral Eligible: Yes
Job requisition ID : 30888
