Job Description

Operations Management
• Supervise and coordinate daily housekeeping activities for guest rooms, public areas, the meeting room, guest lounge, and lobby.
• Ensure shift coverage and smooth transition between shifts to maintain consistent service levels.
• Conduct regular room and public area inspections to ensure compliance with cleanliness and presentation standards.
• Oversee and manage inventory of cleaning supplies, guest amenities, and linens, utilizing RFID Linen Robot and RFID Counting Box systems.
• Ensure proper use and maintenance of housekeeping equipment, including EZ Maid bed lifters and other operational tools.

Staff Management
• Supervise 19 outsourced housekeepers per day, ensuring adherence to hotel standards and productivity goals.
• Support the scheduling of shifts, allocation of duties, and performance monitoring of housekeeping personnel.
• Conduct on-the-job training for new staff and refresher training sessions on cleaning standards, safety, and guest interaction.
• Promote teamwork and service excellence through effective communication and motivation.
• Vendor Liaison & Inventory Control
• Liaise with external vendors and service partners to ensure timely supply of linen, cleaning materials, and amenities.
• Monitor and verify stock usage through RFID systems and ensure timely replenishment to avoid shortages.
• Assist in evaluating vendor performance and recommend improvements or alternatives where necessary.

Quality Assurance & Guest Satisfaction
• Conduct inspections and audits to maintain 4–5-star standards of cleanliness and presentation.
• Handle guest feedback or complaints courteously and promptly, coordinating solutions with the Front Office when needed.
• Ensure special requests (VIP, long-stay, or event-related) are properly coordinated and executed.

Inventory Control
• Manage inventory of cleaning supplies and linens.
• Order supplies as needed and maintain relationships with suppliers.
• Conduct monthly inventory audits to ensure accuracy and control costs.

Health, Safety, and Compliance
• Ensure compliance with workplace safety, hygiene, and environmental sustainability standards.
• Conduct and document safety briefings, chemical handling training, and proper use of cleaning machinery.
• Report any incidents, hazards, or maintenance issues promptly to the Housekeeping Manager or Engineering team.

Collaboration
• Work closely with the engineering and front office teams to address repair and maintenance needs.
• Coordinate with other departments to support Executive Centre events, special projects, or emergencies.

Technology and Reporting
• Utilize StarRez Mobile App and related systems for room status updates, maintenance logging, and performance tracking.
• Support data collection and reporting for productivity, room readiness, and inventory control.

Qualifications

Education and Experience
• 2–4 years of supervisory experience in housekeeping operations, preferably in a 4–5 star hotel or serviced residence.
• Experience in managing outsourced teams and working with digital housekeeping systems.

Skills and Abilities
• Strong leadership and organizational skills with attention to detail.
• Excellent communication and interpersonal skills to liaise effectively with vendors, staff, and guests.
• Proficiency in housekeeping systems and technology (RFID tracking, mobile housekeeping apps).
• Ability to multitask and adapt to shift work and fast-paced operational demands.

Key Competencies
• Service-oriented mindset with a focus on guest satisfaction.
• Strong sense of responsibility and accountability.
• Effective problem-solving and decision-making skills.
• Flexibility to work rotating shifts, weekends, and public holidays.