Senior Executive (IOC Operator)

Job Description

• Monitor and attend to alerts received from multiple technological systems – security and non-security – in the IOC 
• Evaluate incidents and escalate to the relevant action parties
• Coordinate and manage incidents with emergency response personnel, other departments, government authorities and service providers
• Communicates effectively with emergency response personnel and all stakeholders
• Gather enquiries, establish facts and prepare reports
• Uses management software and tools to diagnose problems, collect performance statistics and create reports 
• Document and maintain records of matters that occur during the shift
• Ensure IOC equipment and systems are working properly
• Identifies operational problems and rectifies them, to support the service level requirements of the IOC

Qualifications

• GCE ‘A’ Levels or Diploma holder
• 3-5 years of working experience
• Must be willing to work shifts
• Experience working in an operations centre environment is preferred 
• Proficient in Microsoft Office applications
• Possess the ability to exercise operational acumen and initiative to resolve issues, and able to work under pressure
• Pleasant disposition with customer centric mindset to communicate with multiple categories of stakeholders
• Able to articulate well to convey information with team members and higher ups, especially in a crisis situation
• Able to read and interpret information and data generated on the IOC platform
• Pays close attention to detail and able to identify even the smallest irregularities
 

More Information

Location: Kent Ridge Campus

Organization: University Campus Infrastructure

Department : Campus Emergency & Security

Employee Referral Eligible: Yes

Job requisition ID : 23596