Job Description

The Office of Student Affairs at the National University of Singapore is seeking a committed and resourceful candidate to join the Student Leadership and Development team. This role supports the administration, advisory, and continuous improvement of key student-facing systems and processes that enable a vibrant student life experience across the University.

You will play an important role in the governance and administration of student organisations. The role involves reviewing and enhancing governance frameworks, streamlining operational processes, and developing standard operating procedures and self-help resources to strengthen student organisation management. It also includes supporting student leaders and staff advisors through clear guidance, onboarding resources and training initiatives to promote good governance practices, operational efficiency and accountability across student organisations.

Duties & Responsibilities :

1. Student Organisation Governance & Compliance

Strengthening governance frameworks, regulatory compliance and operational processes for student organisations.

• Review and streamline student organisation governance-related workflows, systems and operational processes to strengthen accountability, improve efficiency, automation and facilitate effective administration of student organisations.

2. Student Advisory & Engagement

Providing guidance and support to student leaders and organisations.

• Engage and work closely with student leaders to facilitate the effective management of student organisations, promote responsible leadership and ensure alignment with university policies and procedures.

3. Training, Resource Development & Process Improvement

Enhancing student and staff advisor capabilities through accessible resources, training and self-service solutions.

• Develop and implement self-help resources and streamlined processes, including self-service eligibility screening for new student group registrations and onboarding guides for student leaders.
• Integrate student organisation guidelines, governance resources and onboarding materials with Staff Advisor training to ensure consistent understanding, effective guidance and alignment with institutional policies and procedures.

4. Student Programme & Operational Support

Supporting the effective implementation of student programmes and activities.

• Coordinate and implement student programmes, activities and events, including managing venues, vendors, equipment, registration and other logistical arrangements.

5. Student Organisation Administration & Resource Management

Supporting the administrative, financial and reporting requirements of student organisations.

• Support the administration of student organisations, grants, funding and other Student Life initiatives, including budgeting, expenditure tracking and procurement processes.
• Maintain accurate records, prepare reports and undertake operational follow-up to support effective institutional reporting requirements.
• Undertake ad hoc duties and projects assigned by the Reporting Manager.

Qualifications

• Recognised university degree in any discipline
• At least 5 years of relevant working experience in student administration, operations, programme management, or higher education administration will be advantageous
• Strong organisational skills with the ability to manage multiple workstreams and deadlines
• Good writing skills, with experience preparing guides, SOPs, and communications for different user groups
• Have experience in automation and MS Excel to streamline workflows
• Strong interpersonal skills and confidence in engaging students, staff, and student leaders
• Able to work both independently and collaboratively in a fast-paced environment
• Meticulous, proactive, and service-oriented
• Experience working with student organisations or in a university setting will be an advantage
• Willingness to work occasional evenings and weekends to support programme delivery, performances, festivals, and student engagement activities as required.