Job Description

Operations

• Coordination of all activities required to preserve/enhance the physical and functional integrity of residential facilities including work authorization, inspection, emergency preparedness related requirements.
• Supervise various subcontractors' works and ensure contractors’ compliance within work parameters.
• Attend to complaints and/or requests from residents.
• Sourcing and collation of data in preparation for the annual budgeting of funds for repairs or improvement programmes.
• Support respective properties to work towards achieving set goals through monitoring of KPIs and work activities and drive initiatives to achieve desired outcome.
• Support respective properties for key tasks and during key events, including check-in/out activities, logistics, maintenance works, housekeeping and contracts management.
• Any other operational duties as needed.

Operations Admin

• Prepare, collate and manage reports and documents, including but not limited to occupancy, maintenance request, property, property checklists and service level agreement (SLA) reports.
• Preparation of agenda and minutes-taking for monthly operation meetings, where needed.
• Administration of surveys, posters, forms, timelines, rules and regulations for mass check-in, vacation stay, and mass check-out activities.
• Coordinate with internal and external stakeholders on necessary resources and logistics as requested by the team during peak periods, including but not limited to ad-hoc staff and security personnel, signage, and meals.
• Perform other operation coordination or administrative support tasks as requested by management.

Procurement

• Perform procurement duties, including issuing of purchase order/payment requisition in accordance with established standards and procedures.

Financial Management

• Maintain, plan and forecast budget, comply with purchasing processes, prompt clearance of invoices, and monitor contracts.

Updating of Policies and Procedures

• Updating of residential policies and processes to ensure relevancy and effectiveness.

Qualifications

• Tertiary qualification with minimum 2 years of working experience in administration, customer service and/or operations.
• Previous work experience at residential properties will be an added advantage.
• Good verbal and written communication skills.
• Proficiency in MS Word, MS Excel and MS Powerpoint.
• Exemplary interpersonal skills with attributes of a good team player.
• Dynamic, ability to multitask and adaptable to take on new responsibilities.
• Proactive, meticulous and responsible with a passion for continuous learning.

More Information

Location: Kent Ridge Campus

Organization: University Campus Infrastructure

Department : Campus Life

Employee Referral Eligible: Yes

Job requisition ID : 30490