Senior Manager / Associate Director (Corporate Systems)

About NUS IT

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude.  We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT.

As part of our team, you can look forward an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future.

https://nusit.nus.edu.sg/

Job Purpose

Candidate will lead a team to deliver projects and carry out operational support of systems in the Campus Life and Corporate Administration domains. He/she will work closely with the user community, external vendors, and other stakeholders to achieve the desired objectives.

This is key role that would see technology implementations with major impact to the student’s non-academic experience on campus. This includes areas such as Dining, Commuting, Hostel living, Sports & Facilities, Visitor Management, Hoteling and Physical Access management. 

Candidate with the appropriate experience will play an active role in the Next Generation Door Access initiative that leverages on mobile technology and facial recognition for authentication.

While the individual will grow in-depth business knowledge in the above-mentioned business domain, he/she may be assigned to deliver IT projects of other business domain.

Job Description

Stakeholder Management
•    Manage and work with stakeholders.
•    Ensure strategies aligned with business objectives at the Campus level.

Project Management
•    Accountable for the overall successful delivery of projects.
•    Oversees the delivery of projects to ensure that targets are met. This includes, amongst others, conducting user requirement analysis, participating in solution design, planning and executing testing, deploying solution to ‘live’ etc. 
•    Creates and/or reviews project artefacts and deliverables to ensure quality and NUS guidelines and polices are met.
•    Manages procurement, including amongst others, preparation and publishing tender specifications, evaluating and recommending potential solutions and/or vendors, contract management etc. 
•    Liaises closely with business users and builds good rapport.
•    Liaises closely with vendors to ensure successful delivery of products and/or services in accordance to contract. 
•    Manages project team to ensure optimization of manpower resources while maintaining a healthy team morale. 

Maintenance and Support 
•    Accountable for the overall successful provision of on-going application maintenance and support to ensure SLAs are met.
•    Oversees and/or provides maintenance and support of applications, including amongst others, delivery of enhancements and bug fixes, managing service requests, troubleshooting of problems etc.
•    Creates, updates and/or reviews systems artefacts and deliverables to ensure quality and NUS guidelines and polices are met.
•    Performs systems and data analysis including analysing existing system/program logic difficulties and revising the logic and procedures as necessary. 
•    Handles audit queries and ensures audit and security compliance are met.
•    Liaises closely with business users and build good rapport.
•    Work closely with business users in annual IT project planning and enhancement prioritization.
•    Liaise closely with vendors to ensure successful provision of support and maintenance in accordance to contract. 

Requirements

•    Degree in Information Technology, Computer Science, Computer Engineering or equivalent
•    At least 15 years within IT industry, inclusive of 6 years in a technical role, and 9+ years’ experience in project management.
•    Able to play the Scrum Master role in managing agile projects, familiarity with Dining, Retail & Hospitality, Facilities Booking, Visitor Management systems, knowledge of IoT, Video Analytics, Smart cities solutions will be a strong advantage.
•    Good grasp of IT technologies, methodologies, architectures, and best practices. 
•    Strong business process and analytical skills with the ability to assimilate information quickly and communicate complex requirements and issues clearly and concisely. 
•    The ability to understand the business questions that users are trying to answer is essential.
•    Strong oral, written and interpersonal communication skills with the ability to interact and communicate effectively with all levels of management, users and vendors.
•    Must be a self-starter and able to work independently with minimum supervision.
•    Must be a good team player, proactive in nature, fast learner, highly organized and positive attitude.
•    Certification in PMP or CITPM will be an added advantage. 
•    Experience in Higher Education industry is a bonus.

More Information

Location: Kent Ridge Campus

Organization: NUS Information Technology

Department : Applications - Corporate Systems

Employee Referral Eligible: Yes

Job requisition ID : 22062