Job Description

This position is for the role of Section Head of Hostel Admission Services (HAS) Section, responsible for leading day-to-day operations of the Section. The role involves managing a team to deliver quality and efficient hostel admission services, overseeing processes and policies, and providing data-driven reports to support senior management decision-making. The Section Head will also work closely with NUS partners and external stakeholders to ensure that student housing needs are met effectively and strategically.

Duties & Responsibilities

1. Administration
   • Oversee the full spectrum of hostel admission operations, including processing applications during housing exercises.
   • Review and refine housing schemes, guidelines, allocation matrix and processes to meet university commitments.
   • Coordinate with NUS partners to ensure evolving needs are incorporated in the propriety hostel admission software system.
   • Provide advisory inputs to NUS stakeholders and external agencies, including hostel rate reviews and application statistics.
   • Coordinate with hostels's Residential Life office and other OSA units in support of University wide initiatives relevant to campus housing.
   • Foster strong working relationship with NUS partners and relevant stakeholders on housing-related matters.
   • Lead the section in implementing its annual workplan, aligning it with OSA's overall strategic objectives
   • Deliver timely and accurate hostel application statistics and occupancy reports to Senior Management, NUS departments and government agencies.

2.  Communications and Publicity

• • Manage correspondences and communications with stakeholders, including students' housing appeals.
  • Oversee periodic updates of content hosted on website, application portal, FAQs and publicity materials.
  • Ensure all communication materials are accurate and communicated to stakeholders in a timely manner
  • Conduct housing briefings to prospective students during Open House and webinars.
  • Conduct After-Action Reviews (AARs) with key stakeholders after major housing excercises and maintain continuous dialogues for improvements in future excercises.
  • Prepare the allocation quota annually to ensure fair and optimal allocations of rooms and hostels.

3. People & Team Management

• • Lead, motivate, develop a team of staff through coaching, mentoring and career development.
  • Coordinate and distribute tasks and roles effectively to leverage team strengths.
  • Ensure staff are adequately trained in hostel admissions policies, procedures, and use of the specialised hostel application system.

4. Off-campus housing

• • Collaborate with Housing Services to ensure quality alternative housing options for NUS students.

5. Finance & Procurement

• • Plan and manage the section's annual budget effectively
  • Ensure all procurement activities comply with University Procurement Policies.

6. Any other duties that may be assigned.

Qualifications

The candidate should meet the following criteria:

1. University degree with at least 5 years of managerial experience in people managment and administration.
2. Analytical, excellent process, communication and interpersonal skills.
3. Excellent data management and advance Microsoft Excel skills.
4. Strong work ethics and integrity.
5. Strong leadership, organisation, problem solving and planning skills.
6. Commitment to customer service and a continuous quality improvement focus.
7. Demostrate ability as a leader and team player (adaptable, cooperation, 'can-do')

More Information

Location: Kent Ridge Campus

Organization: Office of Student Affairs

Department : Hostel Admission Services

Employee Referral Eligible:

Job requisition ID : 30645