Senior Manager / Associate Director (Residential Life)

Job Description

Residential Life's vision is to partner NUS hostels' leadership in the creation of a home away from home experience where every student feels supported, engaged, and empowered to succeed, and make a positive impact in our residential community and the broader world.

The Section Head at Residential Life is responsible for the day-to-day running of the section, to oversee and lead a team to provide prompt advisory to NUS hostels and oversee policies that promote quality experiences, support and opportunities for residents to achieve success.

1. Community Standards Enforcement and Review

• Enforce the disciplinary framework and provide guidance to hostel management for disciplinary and housing breaches.
• Annual Review of disciplinary processes, policies and guidelines related to student conduct at hostels.
• Oversight of disciplinary appeals and housing breaches.
• Coordinate workshops for resident staff who manage student conduct matters.

2. Hostel Transformation

• Recruitment of Resident staff and Residential Life Office staff for new hostels.
• Periodic review of content hosted on OSA RL and hostels' websites.
• Accurate content in communication materials relating to residential life and timely communications to stakeholders in NUS hostels.
• Coordinate hostel life and residential experience talks in NUS Open House and webinars

3. Hostel Student Leaders & Development

• Oversee dialogues and symposium for NUS hostels with focus on best practices in residential life and student engagement.
• Explore and curate opportunities for hostel student leaders to attend conferences, trainings, and dialogues.
• Periodic dialogues with hostel masters and residential student leaders on hot button issues at the hostels.

4. Human Resource & People Management

• People management including recruitment, appraisal, mentoring, coaching and professional developments.
• Explore opportunities for staff development plans and trainings.
• Lead the team to review and implement workplans that will meet the University's strategic objectives.
• Oversee the recruitment and appraisals for residents staff (hostel masters and resident fellows)

5. Finance

• Oversee the section budget and compliance with University Procurement Policies
• Annual review of hostels' budget finances.

6. Other Assigned Duties

• Manage projects in collaboration with other university offices and hostels to enrich the residential experiences of NUS students
• Provide timely and effective administrative support to the department and senior management.
• Participation in working committees and other duties as assigned by the Division Head and Deanery.
• Any other duties that may be assigned.

Qualifications

• University degree with at least 5 years of managerial experience in people management and administration.
• Analytical, excellent process, communication and interpersonal skills.
• Excellent data management and advanced Microsoft Excel skills
• Strong work ethics and integrity
• Strong leadership, organisation, problem solving and planning skills
• Commitment to customer service and a continuous quality improvement focus.
• Demonstrated ability as a leader and team-player (adaptable, cooperation, 'can-do')

More Information

Location: Kent Ridge Campus

Organization: Office of Student Affairs

Department : Residential Life

Employee Referral Eligible:

Job requisition ID : 26668