Job Description

• Monitor and attend to alerts received from multiple technological systems – security and non-security – in the Integrated Operations Centre (IOC).
• Evaluate incidents and escalate to the relevant action parties.
• Coordinate and manage incidents with emergency response personnel, other departments, government authorities and service providers.
• Communicates effectively with emergency response personnel and all stakeholders.
• Gather enquiries, establish facts and prepare reports.
• Uses management software and tools to diagnose problems, collect performance statistics and create reports.
• Document and maintain records of matters that occur during the shift. Ensure IOC equipment and systems are working properly.
• Identify operational problems and work with IOC management to rectify them, to support the service level requirements of the IOC.

Qualifications

• GCE ‘A’ Levels or Diploma holder, or with 3-5 years of working experience in an IOC/SOC environment.
• Must be able to work 12-hour shifts on Day/Night/Off/Off cycle.
• Experience working in an operations centre environment is preferred. Proficient in MS 365, specifically Word, Excel, PowerPoint and Teams.
• Proficiency in BI, AI and Automation tools (i.e. Power BI, Power Automate) is beneficial.
• Possess the ability to exercise operational acumen and initiative to resolve issues, and able to work under pressure.
• Pleasant disposition with customer centric mindset to communicate with multiple categories of stakeholders.
• Able to articulate well to convey information to team members and management, especially in a crisis situation. 
• Able to read and interpret information and data generated on the IOC platform.
• Pays close attention to detail and able to identify even the smallest irregularities.

More Information

Location: Kent Ridge Campus

Organization: University Campus Infrastructure

Department : Campus Emergency & Security

Employee Referral Eligible: Yes

Job requisition ID : 31652