Job Description

We are looking for a service-oriented and highly organised Senior Executive to support the smooth delivery of Continuing Education & Training (CET) and Executive Education programmes at NUS Medicine. This role is central to learner experience—fronting learner enquiries, coordinating programme logistics end-to-end, supporting SkillsFuture Career Transition Programme (SCTP) operations, and ensuring compliance with SkillsFuture Singapore (SSG) requirements, including claims and audit documentation. 

Key Responsibilities

Programme & Class Operations (End-to-end)

• Ensure each course/programme session is fully prepared, including classroom setup, e-attendance links (where applicable), learner materials, and post-session administration (e.g., certificates).
• Coordinate closely with programme owners and teaching faculty to ensure classes run smoothly.

Learner Services & Issue Resolution

• Serve as the first point of contact for learners’ enquiries.
• Resolve administrative matters such as fee payment, intake postponements, curriculum-related queries, and general programme support.

SCTP Administration & Placement Support

• Support SCTP programme owner in screening and selecting suitable applicants.
• Assist in sourcing employers and supporting job placement efforts for graduands.

SSG / SCALE Liaison, Claims & Compliance

• Liaise with SCALE and relevant stakeholders on SSG-related matters (claims, policies, and guidelines).
• Track SSG claims disbursement and subsequent revenue disbursement to programme owners.
• Maintain accurate documentation and ensure adherence to SSG policies in day-to-day operations.

Audit & Reporting

• Prepare audit documents and reports for internal and external stakeholders (e.g., NUS/NUSMed Audit, SCALE/SSG).
• Ensure timely submission of required documentation and minimise administrative lapses.

Executive Education Concierge Support

• Provide concierge-level support to Executive Education participants to enhance learner experience and satisfaction.

Qualifications

• Bachelor’s degree in any discipline
• At least 2 years of relevant working experience (preferably in higher education or healthcare sectors)
• Strong interpersonal and communication skills with a service mindset
• Positive, motivated, and able to work under pressure
• Meticulous, well-organised, and strong in coordination and follow-through
• Open-minded with a strong desire to learn and grow
• Proficient in Microsoft Office (Word, Excel, PowerPoint)

More Information

Location: Kent Ridge Campus

Organization: Yong Loo Lin School of Medicine

Department : Dean-Med-NUS Medicine Continuing Education & Training

Employee Referral Eligible:

Job requisition ID : 31854