Assistant Manager/Manager (Programme Management), MSc Programmes Office

About Us

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

The incumbent will be supporting the programme management function in the new MSc in Strategic Analysis and Innovation (MSI) programme. This programme is helmed by NUS Business School (MSc Programmes Office).

The roles and responsibilities are as follows:

Overall Programme Management

• Ensure that the programme runs smoothly and effectively, keeping the needs of students in mind while maintaining the integrity of the programme and at the same time, aligning with the SOPs set for the rest of the MSc programmes
• Deliver service excellence in assisting students in the programme including all course-related matters, all aspects of experiential learning component, ad-hoc academic counselling and student wellness matters
• Keep data on student demand and feedback on courses to advise the Academic Directors (ADs) and MSc office for constant monitoring and review of programme offerings

Class Timetable Scheduling and Course Registration

• Coordinate, de-conflict and manage all course outlines and timetable matters related to the programme, so as to ensure standardisation and that the timelines are properly adhered to
• Communicate to the students on all matters related to their coursework in a timely manner, including preparation of user guides and conducting briefings to the students and course registration matters
• Prepare the important and necessary information to the instructors on class enrolment, student profile, teaching and assessment guidelines before the start of each semester

Student Record Management

• Monitor and track the students’ workload and progress, and respond promptly on all student matters including Leave of Absence applications, Academic counselling matters
• Coordinate the mid-term student feedback sessions. Consolidate the information gathered and monitor follow-up actions.

Faculty Matters

• Prepare the Letter of Engagement letters and process teaching payments for the instructors for each semester. Coordinate with the HR and Finance departments where necessary.
• Provide teaching support to faculty members, with resources from NUS offices and IT systems including Canvas (teaching platform), Integrated Marks Management System (IMMS), student and classroom management (CAS) matters

Exam Processing

• Track and monitor timely upload of marks by faculty members, ensuring zero discrepancy
• Compile marks and the Board of Examiners’ reports, and process students’ requests e.g. Special Consideration and appeals for results review

Student Feedback

• Prepare data for the Student Feedback System
• Compile the feedback reports for the MSc office and AD, and monitor follow-ups, if any.

Event Management and Liaison

• Work closely with the other units within the MSc office on office projects and events
• Any other duties as assigned by the AD/MSc Programme Director/Associate Director

Qualifications

• Bachelor degree from a reputable institution, with at least 5 years of relevant working experience in managing academic programmes within tertiary institutions
• High level of written and oral communication skills
• Experienced, confident and effective working in cross-cultural settings
• Meticulous with an eye for detail and keen appreciation of good documentation
• Able to manage multiple and competing tasks/deadlines well, and with a high degree of accuracy
• Team player with good combination of high intelligence, emotional and cultural quotient
• IT savvy, with good knowledge in Microsoft Office Applications

(Appointment job grade will commensurate with the selected candidate's experience)

More Information

Location: Kent Ridge Campus

Organization: School of Business

Department : Dean's Office (BIZ)

Employee Referral Eligible: No

Job requisition ID : 20732