Senior System Analyst (Infrastructure)

Job Description

Provide IT infrastructure and data management support to research groups within the school and for external collaborations.

Duties & Responsibilities
• Oversight of infrastructure systems and testing to ensure stable operating base for IT team and research users.
• Conduct user requirement analysis for the implementation of new systems and enhancements to existing infra systems.
• Provide infrastructure (hardware/software), end user and data management support to research groups within the school and for external collaborations.
• Configuration of environments and release of applications to Windows/IIS/MSSQL/LAMP environments.
• Support of research computing environments including provisioning and import/export of data.
• Perform Database Administration tasks.
• Troubleshooting of issues reported in deployed applications and other research environments with developers.
• Evaluate potential technical solutions and make recommendations to resolve business problems
• Maintaining data standards, including adherence to internal processes, the Personal Data Protection Act, Human Biomedical Research Act and other legislation as required.
• Liaise closely with business users and build good rapport, follow up on concerns raised.
• Liaise closely with developers in project implementation process, application testing, supporting application patches and documentation in accordance with NUS methodologies and policies.
• Ensuring Security of IT Infrastructure components and maintenance norms win accordance with NUS methodologies and policies
• Managing the licenses and warranty for hardware/software procured for users.
• Maintaining network connectivity to offsite offices.
• Manage IT contracts/agreements with service providers, systems integrators (SI) or vendors.
• Participate in Disaster Recovery team in the event of serious IT issue (some work beyond office hours may be required if activated).
• Ensure proper documentation for IT infrastructure on-campus and off-campus.
• Assisting in internal and external IT audit
• Any other projects based on current requirements.

Qualifications

• Recognised degree in computing related disciplines, from recognised institutions.
• Required knowledge: SQL query language, Windows Server & Microsoft SQL Server, IIS 10.
• Experience with the following technologies would be beneficial: Active Directory, Linux (Server), EMC OneFS 9+, Terminal Services/Remote Desktop Services and basic web programming for application hosting troubleshooting (e.g. C#, ASP.net, PHP), Network administration, Cisco IOS.
• Good team player, able to work with people of all technical levels and backgrounds (e.g. IT Professionals, Research Staff, Students).
• Self-motivated with the ability to prioritize tasks and work independently.
• Strong analytical skills and meticulous over details.
• Excellent written and verbal communications skills.

More Information

Location: Kent Ridge Campus

Organization: National University of Singapore

Department : Saw Swee Hock School of Public Health

Job requisition ID : 26323