Job Description

Duties & Responsibilities
Guest Services & Operations
• Act as the main point of contact for all guest inquiries, ensuring prompt resolution of complaints and issues. 
• Oversee the Front Office operations, including check-in/check-out procedures, reservations, groups and concierge services. 
• Provide personalized services to VIP and returning guests to enhance their experience. 
• Conduct property walkthroughs to ensure cleanliness, functionality, and adherence to service standards. 

Staff Training & Development 
• Conduct on-the-job training and mentoring for Front Office and other operational staff. 
• Ensure team members are proficient in The Executive Centre standard operating policies, procedures, and emergency protocols. 
• Promote a culture of continuous learning and improvement, aligned with the Executive Centre’s focus on innovation and sustainability. 

Crisis Management & Safety
• Lead the response to emergencies, including medical incidents, fire evacuations, and guest-related crises. 
• Coordinate with relevant departments and external agencies during emergencies. 
• Regularly review and update emergency response plans and ensure team readiness through drills. 

Administrative & Financial Duties
• Prepare daily operations reports for the Management Team, highlighting key performance metrics and guest feedback. 
• Review financial transactions, ensuring accuracy in billing and payment processes. 
• Assist in managing inventory for Front Office supplies. 
• Prepare roster and to ensure that it is optimised with reference to the business demands 
• Compile and accurately update annual leaves, public holidays in lieu, medical certificates 

Collaboration & Communication
• Work closely with other departments, such as Housekeeping, Engineering, Café and NUSS Guild House to ensure seamless guest experiences. 
• Communicate The Executive Centre policies, events, and updates to staff effectively during daily shift briefings.
 

Qualifications

Requirements 
Education and Experience 
• Diploma or degree in hospitality management, or a related field, preferred.
• 3+ years of managerial or supervisory experience 
• Excellent problem-solving, organizational, and communication skills.
• Ability to remain calm and decisive under pressure.

Skills and Abilities
• Strong leadership and team management skills.
• Excellent organizational and time management abilities.
• Attention to detail and commitment to maintaining high cleanliness standards.
• Strong communication and interpersonal skills to interact with guests and staff effectively.
• Proficiency in housekeeping management systems and basic computer skills.
• Knowledge of health and safety regulations

Key Competencies
• Service-oriented mindset with a focus on guest satisfaction.
• Ability to handle pressure and multitask in a fast-paced environment.
• Problem-solving and decision-making skills.
• Flexibility to work varying shifts, including weekends and holidays.
 

More Information

Location: Kent Ridge Campus

Organization: University Campus Infrastructure

Department : Campus Life

Employee Referral Eligible: Yes

Job requisition ID : 28015