About ORMC

At the Office of Risk Management and Compliance, we go beyond safeguarding the University’s resilience—we transform risks into strategic opportunities that empower our community.

We work in close partnership with stakeholders across the University, providing ongoing support and collaboration to drive meaningful, forward-looking outcomes.

Job Description

Lead and provide university-wide governance for Investigations, Whistleblowing Unit (WBU), Conflict of Interest (CoI) and Conduct Risk. The role is accountable for the integrity, quality, effectiveness, and outcomes of these processes, ensuring risks to NUS (including legal, regulatory and reputational risks) are proactively managed. The role serves as a trusted adviser on conduct-related matters and leads a team of investigators and operational staff supporting WBU and CoI administration.

A. Leadership, Governance and Advisory
•    Provide strategic leadership and end-to-end governance over Investigations, WBU and CoI frameworks across NUS.
•    Act as a trusted adviser to senior leadership on conduct, integrity, and compliance matters; provide clear opinions and recommendations that safeguard NUS’ brand, reputation and legal position.
•    Lead, mentor and develop a team of investigators and operational staff; set performance expectations and ensure adequate resourcing and capability-building.

B. Investigations (Primary Accountability)
•    Own and oversee the investigations function, ensuring:

• Timely completion of investigations and adherence to service standards/SLAs.
• Effective case triage, prioritisation, and workload management across the team.
• High quality, consistent, and fair investigation practices (e.g., evidence handling, documentation, interviews, fact-finding, analysis, and reporting).
• Integrity and effectiveness of investigation outcomes, including accountability for the process and recommendations.

•    Provide quality assurance and reviews of investigations to confirm robustness, consistency, and continuous improvement.
•    Manage sensitive stakeholder engagements (e.g., senior management, HR, faculties, departments, legal counsel, regulators, external parties as required) while maintaining confidentiality and natural justice.
•    Maintain, review and improve investigation policies, procedures and protocols

C. Whistleblowing Unit (WBU) Oversight
•    Provide oversight of the entire WBU process from intake to closure, ensuring independence, confidentiality, and appropriate protections.
•    Ensure the integrity, effectiveness and continuous improvement of WBU systems, processes, controls and documentation.
•    Maintain complete oversight of WBU case loads and status; ensure appropriate triage, assignment, escalation and follow-through.
•    Partner with assigned stakeholders across the university to drive consistent and effective handling of whistleblowing matters.

D. Conflict of Interest (CoI) Ownership
•    Own and administer the university’s CoI systems and processes, ensuring they are fit-for-purpose and consistently applied.
•    Be responsible for the CoI Policy, including periodic review, updates, socialisation and enforcement.
•    Ensure CoI risks to NUS are identified, assessed, mitigated and monitored; provide guidance on complex or high-risk cases.

E. Conduct Risk Management (Risk Type Owner)
•    Serve as the risk type owner for Conduct Risk and coordinate across partners to strengthen prevention, detection, and response.
•    Develop, maintain and present conduct risk dashboards for management/governance forums, including key risk indicators, trends, thematic insights and emerging risks.
•    Define, monitor and manage conduct risk metrics; ensure data quality, consistency and actionable reporting.
•    Drive risk-informed improvements to controls, policies, training, and communications related to conduct and integrity.

Qualifications

•    Degree in a relevant discipline (e.g., Law, Accounting, Business, Risk/Compliance, Criminology, Public Policy) or equivalent professional experience.
•    Substantial experience leading investigations and/or integrity, compliance, ethics, whistleblowing, conduct risk, or related governance functions in a complex organisation (public sector, higher education, financial services, healthcare, or similarly regulated environments preferred).
•    Demonstrated experience establishing and running case governance, quality assurance, and defensible investigation practices.
•    Experience working with senior stakeholders and managing sensitive, high-risk matters with discretion.

Competencies & Attributes

•    Strong investigative judgment with the ability to assess evidence, risk, and credibility, and deliver clear, defensible recommendations. 
•    Proven governance expertise, including designing, implementing, and enforcing effective policies, procedures, and controls. 
•    Effective stakeholder and people leadership skills, balancing competing interests while maintaining process integrity and team capability. 
•    High standards of professionalism, confidentiality, and ethical leadership, with a strong commitment to fairness and natural justice. 
•    Resilient and improvement oriented, with a strong risk mindset and ability to manage sensitive matters while leveraging data and systems to enhance outcomes.