Office of Legal Affairs

The Legal Technology and Operations Manager plays a critical role in supporting the NUS Office of LegalAffairs department by managing and optimizing legal technology solutions and driving operational excellence.The role is responsible for the day-to-day administration of legal applications—leveraging on technology whilealso leading process improvements, managing vendors, overseeing budgets, and providing reporting insights.The ideal candidate is solutions-oriented with a strong understanding of both legal processes and dataanalytics.
The individual contributor role will work closely with stakeholders to ensure that the contracting communityadheres to the University’s policies including the University Contract Governance Framework (UCGF), Policy onApproving and Signing Authority (PASA), and that the legal systems and operations fulfil the University’spurposes.

Job Description

Administer, support, and optimize legal technology platforms:
- Systems include Enterprise contract management system (ECMS - Icertis CLM), legal case managementsystem (Mattersphere), OLA intranet portal, contract analytics and AI platforms

User support and training for all legal technology applications :
- Serve as the primary point of contact for troubleshooting, resolving technical and process-related issues,and providing user support for all legal technology applications.
- Grant system access to authorised users and manage replacement and removal of users.
- Assist with user log-in and interoperability issues with integrated systems. Provide support for users,respond to inquiries and troubleshoot technical issues.
- Resolve configuration and customization defects.
- Work with users and legal counsels to keep systems up to date with any business changes, e.g. updatecontract templates, workflows and system configurations.
- Develop and update documentation, training materials, and best practice guides for all supportedapplications and workflows.
- Conduct training sessions for new users to ensure they understand the systems, its functionalities, andprocesses.
- Create, produce and update content, including templates, guidance notes, playbooks, checklists, self-help resources, training decks, videos, and other educational materials

Systems Monitoring & Maintenance:
- Collaborate with central NUS IT department to ensure the systems are operating efficiently bymonitoring system performance and promptly addressing any technical issues or system bugs.
- Fix configuration or customisation error caused by feature changes in platform.
- Review and assist with new configurations, customisation and integration development (e.g. newcontract templates and workflows).
- Remediate issues with integrated systems connected to Integrated Communication interface (ICI).
- Assist with data fixes.
- Test user specific configurations, ICI functionalities as part of any release, before implementing systemupdates and improvements to production environment.
- Perform post-upgrade sanity checks – to ensure that the configurations /implementations run smoothly

Data Repository:
- Assist in managing the central storage of contracts and other data on the systems, ensuring data isproperly categorized, indexed, and easily accessible to authorised users

Risk Management & Compliance:
- Ensure workflows and processes operate in compliance with the University’s policies. In particular, workwith the Office of Risk Management (ORMC) to maintain and update risk checklists and summary forms insystems. Assist in the identification of potential system risks or data and prepare for internal and externalaudits from time to time

Reporting & Documentation:
- Generate and deliver periodic operational and management reports, including metrics on system usage,matter management, process improvements, and budget tracking.
- Maintain systems Key Performance Indicators (KPIs) and service levels.

Continuous Improvement:
- Manage relationships with technology vendors, consultants, and service providers, including renewals,and performance monitoring.
- Contribute to the ongoing enhancement of the system by gathering user feedback by conducting usersurveys and identifying opportunities for system or process improvements.
- Work with General Counsel to oversee budgeting and spending related to legal technology andoperations, including invoice review, cost optimization, and reporting.
- Monitor industry trends and emerging technologies relevant to legal operations and makerecommendations for adoption as appropriate.

Qualifications

• Bachelor’s degree in Law, Legal Studies, Information Technology, Business Administration or equivalentqualification in a relevant field.
• Minimum 3-5 years of experience in legal technology management, legal operations, or a similar function,preferably within an in-house legal department or law firm.

Skills:

• Basic understanding of contract management life cycle and principles, risk management, andcompliance.
• Strong organizational, communication, and problem-solving skills.
• Proficiency in office software (Microsoft Office, Google Workspace).
• Experience in AI, legal operations would be an advantage .
• Experience with data analytics or business intelligence tools.

Attributes:

• Analytical mindset and attention to detail.
• Customer-focused with excellent service orientation with the ability to effectively liaise with legalprofessionals, IT teams, and vendors.
• Ability to work independently and in a team.

More Information

Location: Kent Ridge Campus

Organization: Office of Legal Affairs

Department : Office of Legal Affairs

Employee Referral Eligible:

Job requisition ID : 28597