Job Description
The Housekeeping Manager provides leadership and oversight of housekeeping services across the student hostels, including pest control, laundry operations, horticulture, waste management, and conservancy. The role ensures a clean, safe, and well-maintained living environment for residents by maintaining common areas and residential premises to service standards aligned with the objectives set by Housing Services and the University.
• Manage daily operations of housekeeping, waste disposal, pest control, landscaping, and conservancy to ensure cleanliness and hygiene standards are consistently maintained across the hostel.
• Provide overall strategic directions and leadership for the hostel housekeeping team, identifying areas of operational improvements / enhancements.
• Work closely with hostel property heads and term contractors to enhance living environment of student housing to create a memorable on campus experience.
• Monitor, review and make improvement on Housekeeping related feedback received promptly and effectively.
• Actively drive housekeeping team members to support on sustainability initiatives.
• Implement eco-friendly practices, such as the use of green cleaning products and sustainable waste disposal methods, promote recycling programs and reduce the hostel’s environmental footprint.
• Research and adopt innovative technologies and techniques to improve efficiency and effectiveness of housekeeping services, waste management, landscape maintenance, pest control operations, and conservancy within student hostels.
• Lead, train, and manage outsourced vendors, emphasizing the importance of sustainability and innovation in daily operations.
• Monitor and optimize resource (cleaning supplies, consumables) utilization to minimize waste and reduce costs.
• Ensure vendors adhere to sustainability practices and provide innovative solutions.
• Review and improve the Standard Work Procedures for the housekeeping functions in hostel.
• Identify all areas of operational improvements / enhancements, drawing out the proposed implementation timelines, seeking approval for implementation, and monitoring the execution progress of all improvement projects till completion.
• Conduct cross-properties housekeeping audits and drive cross-properties sustainability initiatives.
• Identify potential cost savings areas through work processes or resources management.
• Maintain accurate records of meetings, inspections, inventories, and vendor agreements.
• Oversee the execution of approved housekeeping procurement activities in compliance with NUS procurement policies and procedures for all housing properties.
Qualifications
• Degree / Diploma in Hotel and Hospitality/Tourism, Hotel & Leisure Facilities Management or equivalent; or with relevant experience.
• At least 5 years working experience in housekeeping department.
• Willingness to work on flexible schedule on evenings and weekends, where needed.
• Proficient with MS office applications.
• Good troubleshooting and problem-solving skills and strong experience in handling outsourced business partners.
• In-depth knowledge of cleaning methodologies and regimes.
• Strong organizational, communication, planning and customer service skills.
• Meticulous, independent and proactive.
