Job Description

The following lists the key job functions for this position:
1.    Establishing and implementing new mediation service
•    Develop and implement process workflows to support effective delivery of mediation service
•    Create mediation document templates, guidelines, and case resolution documentation
•    Coordinate onboarding of professional mediators and key stakeholders
2.    Case Management and Assessment: Evaluate case suitability, ensure prompt follow-up of mediation cases and organise mediation sessions
3.    Documentation and reporting: Maintain accurate record-keeping of all mediation cases
4.    Scheduling and coordination: Coordinate liaison with various stakeholders and organise mediation sessions 
5.    Administrative support: Serve as the main point-of-contact for mediation-related inquiries and support any process improvements
6.    Undertake any other assigned duties as and when required
 

This is a full-time position which is offered on a 2-year renewable appointment. 

Qualifications

•    Bachelor’s degree in law or a related field is preferred
•    Relevant experience in legal practice, administration, or management within a legal context, or in roles related to mediation, counselling, conflict resolution, or dispute management, is preferred
•    Strong interpersonal and communication skills, with the ability to engage professionally with diverse stakeholders and manage sensitive situations with discretion, empathy, and sound judgment
•    Excellent organisational and time management skills, with the ability to manage multiple cases simultaneously
•    Ability to handle sensitive and confidential information with discretion
 

More Information

Location: Kent Ridge Campus

Organization: Office of the Provost

Department : Student Life

Employee Referral Eligible:

Job requisition ID : 28792