Job Description

Operations Management

• Supervise and coordinate daily housekeeping activities across guest rooms, public areas, the meeting room, guest lounge, and lobby.
• Ensure shift coverage and smooth handovers to maintain consistent service levels.
• Conduct regular inspections of rooms and public areas to ensure compliance with cleanliness and presentation standards.
• Oversee inventory of cleaning supplies, guest amenities, and linens using RFID Linen Robot and RFID Counting Box systems.
• Ensure proper use and upkeep of housekeeping equipment, including EZ Maid bed lifters and other operational tools.

Staff Management

• Supervise outsourced housekeeping staff, ensuring adherence to hotel standards and productivity goals.
• Support shift scheduling, duty allocation, and performance monitoring of housekeeping personnel.
• Conduct on-the-job and refresher training for new and existing staff covering cleaning standards, safety, and guest interaction.
• Foster teamwork and service excellence through effective communication and motivation.

Vendor Liaison & Inventory Control

• Liaise with external vendors and service partners to ensure timely supply of linen, cleaning materials, and amenities.
• Monitor and verify stock usage via RFID systems and ensure timely replenishment to prevent shortages.
• Assist in evaluating vendor performance and recommend improvements or alternatives where needed.
• Manage inventory of cleaning supplies and linens, and conduct monthly audits to ensure accuracy and cost control.
• Raise supply orders as needed and maintain productive relationships with suppliers.

Quality Assurance & Guest Satisfaction

• Conduct inspections and audits to uphold 4–5-star standards of cleanliness and presentation.
• Handle guest feedback and complaints courteously and promptly, coordinating solutions with the Front Office as required.
• Ensure special requests — including VIP, long-stay, and event-related — are properly coordinated and executed.

Health, Safety & Compliance

• Ensure compliance with workplace safety, hygiene, and environmental sustainability standards.
• Conduct and document safety briefings, chemical handling training, and proper use of cleaning machinery.
• Report incidents, hazards, or maintenance issues promptly to the Housekeeping Manager or Engineering team.

Collaboration

• Work closely with Engineering and Front Office teams to address repair and maintenance needs.
• Coordinate with other departments to support Executive Centre events, special projects, and emergencies.

Technology & Reporting

• Utilise the StarRez Mobile App and related systems for room status updates, maintenance logging, and performance tracking.
• Support data collection and reporting on productivity, room readiness, and inventory control.

Qualifications

Education & Experience

• 2–4 years of supervisory experience in housekeeping operations, preferably in a 4–5-star hotel or serviced residence.
• Experience managing outsourced teams and working with digital housekeeping systems and technology.

Skills & Abilities

• Strong leadership and organisational skills with high attention to detail.
• Effective communication and interpersonal skills, with the ability to liaise confidently with vendors, staff, and guests.
• Proficient in housekeeping systems and technology, including RFID tracking and mobile housekeeping applications.
• Able to multitask and adapt to shift work and fast-paced operational demands.

Key Competencies

• Service-oriented mindset with a genuine focus on guest satisfaction.
• Strong sense of responsibility, ownership, and accountability.
• Sound problem-solving and decision-making ability.
• Flexible to work rotating shifts, weekends, and public holidays.