Job Description

The Senior Executive (Operations) supports the effective, safe, and efficient management of LKYSPP’s physical environment at the NUS Bukit Timah Campus (BTC), acting as a key operational interface between the School and NUS central units on facilities, space, and building-related matters.

Beyond ensuring operational continuity, the role requires sound judgement and ownership to connect policy constraints, operational realities, and user needs. The incumbent is expected to proactively observe and propose practical improvements to enhance functionality, safety, and user experience, while ensuring timely and responsible execution.

1. Facilities Operations & Maintenance

• Coordinate daily facilities operations across teaching and office spaces (e.g. classrooms, meeting rooms, staff offices, student areas).
• Liaise with central departments and contractors to resolve maintenance issues in a timely manner.
• Support minor upgrading works (e.g. painting, carpeting, cleaning), ensuring minimal disruption.
• Conduct regular inspections to ensure spaces are in good condition and fit for use.

2. Asset & Inventory Management

• Maintain accurate records of furniture, equipment, and other assets across the School.
• Support procurement, tracking, maintenance, and disposal of assets in accordance with university guidelines.
• Ensure proper documentation and record-keeping for audit and compliance purposes.

3. Access & Operations Administration

• Administer key press and card access systems, including issuance, updates, and termination of access.
• Manage office key handovers during staff onboarding, movement, and exit.
• Support space access arrangements for staff, students, and visitors, including ad-hoc requests.

4. Safety & Compliance

• Support the implementation of fire safety and workplace safety requirements, including inspections, drills, and compliance checks across all managed spaces.
• Maintain proper documentation for safety audits, inspections, and regulatory compliance in accordance with university and statutory requirements.
• Proactively identify risks and safety gaps across facilities, and coordinate timely corrective and preventive actions to ensure a safe and compliant environment.

5. Project & Vendor Coordination

• Support small-scale renovation, retrofitting, and improvement projects, including coordination with contractors and internal stakeholders.
• Track project timelines and deliverables to ensure smooth execution.
• Coordinate and monitor vendor performance (e.g. cleaning, maintenance, security), ensuring service standards are met.

6. Crisis & Emergency Support

• Assist in emergency response efforts (e.g. fire incidents, facility breakdowns, safety hazards).
• Support business continuity arrangements related to facilities operations.
• Serve as a point-of-contact for operational issues during incidents, where required.

Qualifications

• Bachelor’s degree in Facilities Management, Engineering, Building, Business Administration, or related field.
• 2–3 years of relevant experience in facilities or operations.
• Experience in a multi-stakeholder environment.
• Strong coordination and problem-solving skills, with the ability to work independently in a fast-paced, ground-oriented role.

Key Attributes

• Strong ownership of shared physical environments.
• Able to observe issues, connect insights, and propose practical improvements.
• Takes pride in maintaining and enhancing day-to-day user spaces.
• Interest in improving spaces through design and operations.
• Appreciates sustainability and long-term maintainability.
• Exercises sound judgement in balancing cost, functionality, and quality.
• Works effectively with central units and stakeholders to deliver timely outcomes.