Job Description

The successful candidate will support Campus Services (Sports Unit) in overseeing the safe, efficient and effective operation of NUS sports facilities, ensuring they are well-maintained, accessible and fit for use by the University community. The role also covers contract and vendor management, procurement, maintenance coordination, improvement projects, regulatory compliance and operational administration, to ensure service quality and continuity.

• Sports Facilities Operations: Manage the day-to-day operations of NUS sports facilities, including the University Sports Centre, UTown sports facilities, swimming pools, multi-purpose sports halls, the stadium and outdoor sports courts, to ensure safe and efficient service delivery.
• Facilities Maintenance and Asset Management: Coordinate maintenance and asset management activities, including following up on maintenance issues and user feedback with relevant University departments, contractors and service providers.
• Contract and Vendor Management: Administer sports operations contracts and oversee outsourced vendors and contractors to ensure compliance with contractual requirements, service standards, manpower deployment, duty rostering and safety requirements. Monitor corrective actions, verify monthly payments, and supervise outsourced counter staff, lifeguards and facilities attendants.
• Facilities Upgrading and Improvement: Support the planning and implementation of sports facilities upgrading and improvement projects, such as gym enhancements, court and running track resurfacing, and access control systems, while minimising disruption to operations and users.
• Safety and Regulatory Compliance: Oversee operational safety, security and regulatory compliance, including swimming pool licensing, water quality monitoring and reporting, fire safety and applicable building regulations.
• Incident Management and User Enquiries: Manage operational incidents, complaints and user enquiries, including fact-finding, preparing incident reports, coordinating with relevant stakeholders and escalating matters where necessary.
• Procurement and Financial Administration: Support procurement and financial administration, including preparing procurement documents, conducting tender and quotation exercises, evaluating submissions, processing payments and monitoring expenditure.
• Stakeholder Coordination: Liaise with internal and external stakeholders, including students, staff, University departments, service providers and government agencies, to address operational matters and ensure effective service delivery.
• Digitalisation and Process Improvement: Support digitalisation initiatives and process improvements, including cost-benefit and data analysis where applicable.
• Other Duties: Undertake other duties and projects as assigned by Management.

Qualifications

Qualifications

• Degree in a relevant discipline with 2–3 years of working experience, preferably in sports facilities management, facilities operations or a related field. Candidates with less experience may be considered based on suitability.
• bizSAFE certification or other relevant workplace safety qualifications would be an added advantage.

Experience

• Experience in facilities operations, contract administration, performance management of outsourced vendors or contractors, procurement or project coordination would be advantageous.
• Good understanding of workplace and facilities safety, incident management and regulatory compliance.
• Familiarity with Microsoft Power Platform (e.g. Power Automate and Power BI), SAP or other facilities management systems would be an added advantage.

Skills

• Strong organisational, analytical and problem-solving skills, with the ability to manage operational issues, interpret data and identify opportunities for process improvement.
• Proactive in adopting new technologies, including generative AI tools and digital applications, to streamline workflows, automate routine tasks and improve productivity.
• Good written and verbal communication and stakeholder management skills, with a meticulous, resourceful and service-oriented mindset.
• Able to work independently and collaboratively, manage competing priorities, exercise sound judgement and respond effectively to time-sensitive issues and incidents.
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint.